Cloud-based contact centers - the WebRTC story
The WebRTC technology enables communication between web visitors and the contact center, with no need for the end users to install a client, or even dial a phone number. WebRTC is the realization of the long-held dream of “one-click connect,” and it’s changing everything.
Before mounting a full charge into the world of WebRTC, it’s important to have a complete picture of the technology as a whole, as well as the demands that adapting to the new technology will place on every aspect of the contact center.
Our white paper goes through the basics of setting up a WebRTC team and choosing to build or buy a technology stack for your contact center.