Improve CCaaS Communications with WebRTC
When businesses decide to migrate to a cloud contact center service, many don’t realize they have an opportunity to improve communications quality at the same time. By implementing WebRTC (Web Real-Time Communications) services offered by their Contact Center as a Service provider instead of legacy SIP protocol models, businesses can reduce expenses and improve customer interactions.
Avoid Analysis Paralysis: Evaluate Build vs. Buy for WebRTC Monitoring
Based on a five year total cost of ownership (TCO) analysis, we found the callstats.io SaaS monitoring service yields a better value than building your own WebRTC monitoring solution from scratch. This paper reviews the details behind our TCO analysis and a companion TCO calculator provides a template you can use to perform your own study.
An Introduction to Seven Critical Metrics for WebRTC Monitoring in Contact Centers
The shift from SIP to WebRTC-based protocols for agent communications introduces a range of new variables that can affect communications quality.
In this paper, we identify the seven core metrics WebRTC-
enabled contact centers should be tracking to optimize their call quality.
Instantaneous Answers: How callstats.io Uses Artificial Intelligence to Improve Communications
Artificial Intelligence (AI) is changing the way we build, manage and troubleshoot real-time communications services. It is reducing countless man-hours of data analysis to help you deliver better user experiences.
This white paper describes the AI architecture and capabilities built into the callstats.io monitoring and analysis service.
The Future of WebRTC: Innovative Use Cases of Real-Time Audio and Video CommunicationsAs the adoption of WebRTC and artificial intelligence continue to grow, we are seeing a new breed of interactive experiences emerging in consumer and enterprise domains, mobile and new devices, private applications and public services.
- The Underlying Drivers and Enablers of RTC
- Emerging Use Cases of RTC
- The role of Artificial Intelligence and IoT in RTC
Pick the right SDK provider for your WebRTC project
Choosing the right SDK provider when launching your WebRTC-enabled video project can be overwhelming, which is we have created this guide to help you make informed decisions when building your next WebRTC project.
In this guide, you will learn:
- What to consider when getting started with your WebRTC project
- The WebRTC ecosystem: who are the WebRTC providers
- Pricing breakdown of the WebRTC providers
A Case of High Latency: An analysis from our Anomaly Detection System
Occasionally, our customers ask us to help them understand some media quality characteristics and deviations in their WebRTC data. Various WebRTC metrics affect media quality, so understanding the causes of changes in media quality requires a multivariate analysis.
With our Anomaly Detection System, we examine our customer’s data to understand why their RTT was not up to par. In this white paper, we discuss the results that the system uncovered.
Understanding WebRTC Adoption by Industry
WebRTC adoption continues to grow exponentially across industries, allowing developers to create high-quality real-time communications applications in Chrome, Firefox, Opera, Android, Windows UWP
This ebook explains classical and emerging industries in WebRTC. We present different industries, their market size, how WebRTC is being used to further the space, adoption challenges, and where it is headed in the future.