Insights on getting started, building and scaling WebRTC products.
Choosing the right SDK provider when launching your WebRTC-enabled video project can be overwhelming, which is why this guide aims to help you make informed decisions when building your next WebRTC project.
In this guide, you will learn:
Occasionally, our customers ask us to help them understand some media quality characteristics and deviations in their WebRTC data. Many properties of WebRTC metrics affect media quality, so understanding the causes of changes in media quality requires a multivariate analysis.
We used our Anomaly Detection System to examine our customer’s data, which applies various analytical techniques to understand why their RTT was not up to par.
In this white paper, we discuss the results that the system uncovered.
The WebRTC technology enables communication between web visitors and the contact center, with no need for the end users to install a client, or even dial a phone number. WebRTC is the realization of the long-held dream of “one-click connect,” and it’s changing everything.
Our white paper goes through the basics of setting up a WebRTC team and choosing to build or buy a technology stack for your contact center.