Introduction to callstats
Introduces the Dashboard home which includes a wallboard that illuminates quality-related issues in real-time.
Introduction to Troubleshooting
Provides a six-step general methodology that can be used when first attempting to troubleshoot using callstats.
Scenario 1: Call Failed, Multiple rejoins (churn)
Highlights a call with failed multiple times and required several rejoins. Media Configuration Errors and media error subtypes are covered.
Scenario 2: Connection & Call Quality Issues
Highlights a call that took a long time to set up and participants had to rejoin. Troubleshooting involves Delay, Latency, and Jitter when using a VPN network.
Introduction to Smart Connectivity Tests (SCT)
Introduces how smart connectivities work and what the dashboard shows
Smart Connectivity Tests (SCT) Dashboard Tour
Provides a step by step interface tour of the the SCT dashboard
Scenario 3: Troubleshoot Connectivity Issues
Highlights an issue reported by an end-user, we walkthrough what might be causing the underlying connectivity issue.