Introduction to callstats

Introduces the Dashboard home which includes a wallboard that illuminates quality-related issues in real-time.

Introduction to Troubleshooting

Provides a six-step general methodology that can be used when first attempting to troubleshoot using callstats.

Scenario 1: Call Failed, Multiple rejoins (churn)

Highlights a call with failed multiple times and required several rejoins. Media Configuration Errors and media error subtypes are covered.

Scenario 2: Connection & Call Quality Issues

Highlights a call that took a long time to set up and participants had to rejoin. Troubleshooting involves Delay, Latency, and Jitter when using a VPN network.

Introduction to Smart Connectivity Tests (SCT)

Introduces how smart connectivities work and what the dashboard shows

Smart Connectivity Tests (SCT) Dashboard Tour

Provides a step by step interface tour of the the SCT dashboard

Scenario 3: Troubleshoot Connectivity Issues

Highlights an issue reported by an end-user, we walkthrough what might be causing the underlying connectivity issue.