Communications sessions travel a complex path through multiple networks and devices to reach the participants, any one of which can cause problems. For example, impairments such as connection failures, distorted audio or pixelated video can be caused by problems on your network, a 3rd party service, or the customer's environment. Regardless of the cause, customers want the problem fixed - fast!
Our solution is specifically designed to quickly diagnose and resolve WebRTC communications problems. We monitor your service from end-to-end in real-time and automatically detect when trouble occurs. We use AI-driven algorithms to isolate the problem and identify a root cause, enabling you to rapidly resolve the issue. You spend less time troubleshooting and customers have better experiences.