Improve Call Quality
Communications problems can occur anywhere in the network that connects your agents to a contact center as a service provider, causing echo, voice distortion, one-way audio and other issues. When they appear, these issues reduce NPS scores and agent productivity, while scrambling support teams to diagnose and fix the problem.
Our solution monitors your communications sessions in real-time and automatically detects when trouble occurs. This eliminates the time lag between occurrence and reporting that plagues many contact centers.
We use AI-driven algorithms to isolate the problem and identify a root cause, enabling you to rapidly resolve the issue. You spend less time troubleshooting, customers have better experiences and agents are more productive.