Irish technology company Spearline acquires Callstats from 8x8.  Learn More

WebRTC Call Quality Management Solutions

Deep insights that enable first class voice and video communications


Contact Centers

Manage the quality of your cloud contact center voice services

Moving your contact center to a cloud provider doesn't mean you have to lose visibility into call quality. Our WebRTC monitoring and analytics platform measures call quality in real-time and helps isolate problems. Designed for enterprise deployments, it enables you to improve agent productivity and ensure customers receive the best experience.

  • Real-time trouble notifications help reduce downtime 
  • AI-driven diagnostics isolate problems and save man-hours of troubleshooting
  • eMOS scores measure agent/customer experiences so you can optimize them

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Service Providers

Monitor, manage and troubleshoot your WebRTC services

Our solutions provide a central platform the entire organization can use to manage your WebRTC services. A consistent data set with tools for operations, engineering, product and customer support teams helps you deliver better customer experiences.

  • AI-driven analytics help you optimize infrastructure and accelerate troubleshooting 
  • Infrastructure and application APIs provide end-to-end visibility into every session
  • Continuous feature updates ensure you have the most powerful WebRTC tools available

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Application Developers

Optimize WebRTC services to deliver high quality user experiences

Our AI-driven monitoring and analytics services deliver insights that help you drive application adoption. It provides the detailed call quality metrics that developers need to ensure their users enjoy first class voice, video and screen sharing experiences. Developers across a range of industries rely on, including virtual reality, gaming,  tele-health and distance learning. 

  • Monitor and troubleshoot communications problems from end-to-end
  • Analyze application usage patterns to optimize adoption
  • Easily integrate your application with using a free developer's account and just three lines of code

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