Announcing the launch of Smart Connectivity Notifications!

We introduced Pre-call tests in 2017, Global Release in 2018, and based on the feedback we evolved it to run in the background at regular intervals, not just before the call (`startPreCall(iceServers, interval)`).

When we launched v2 - we rebranded precall test to Smart Connectivity Test, by introducing the concept of running test on different networkTypes (`wifi`, `ethernet`, `mobile`) and doppler tests (against near and far location), this provides robust insight (`csConnectionRecommendationCallback`) to the app on which path to use.

Thanks to all your feedback , we have launched v3, which we are calling Smart Connectivity Notifications (`pctConnectionQualityChange`), which looks at short- and long-term trends of your connectivity and provides Actionable Insights preflight or when your connection deteriorates.

Most importantly, all the analysis is done locally, preserving privacy!

Learn more!

SELECT THE BEST INFRASTRUCTURE PROVIDER
Site-level Call Quality Assessment

Test the ISP and TURN providers that deliver the best call quality. We measure key KPIs, including throughput, packet loss, and round-trip time on the dashboard collected from WebRTC endpoints.

When in Probe mode, SCT runs continuously, enabling you to conduct site surveys.

Read more here >

OPTIMIZE QUALITY FOR EVERY CALL
Endpoint-level Call Quality Assessment

The Smart Connectivity Test API enables application developers to create smart endpoints that evaluate multiple TURN and ISP services prior to each call and automatically select the best. A simple javascript interface delivers a recommendation for each service to the application.

See Javascript API here >

PREVENT POOR EXPERIENCES
Endpoint Call Quality Indicator

The Smart Connectivity Test API enables contact center app developers to present agents with a visual network quality indicator prior to answering/initiating a call so that agents can ensure customers receive a good experience.

See our API here >