Cyara Acquires Spearline to Deliver World’s Most Comprehensive Customer Experience Assurance Platform. Learn More
Real-time notifications alert you when problems occur and detailed call data enables you to quickly solve them.
Powerful visualization and analytics help you quickly isolate problems and identify the root cause, saving hours of troubleshooting.
A common set of metrics enables your team to measure and continuously improve communications quality.
You can't solve problems or optimize quality without detailed data.
Our solution captures up to 500 metrics from each monitored endpoint and infrastructure element every few seconds. We aggregate and store the data for rapid analysis. Histograms enable you to analyze performance over time.
Track the health and performance of your communications service at-a-glance.
The home screen displays KPIs you can use to assess the current health of your communications service, as well as recent trends. KPIs are based on an aggregation of metrics for all calls, providing a service-level view of your network's performance.
Measure the quality of user experiences in real time to understand service performance.
Extended Mean Opinion Scores (eMOS) values are calculated continuously throughout each call to give you a complete picture of call quality over time. We aggregate values for each call to provide a service-level view and you can drill-down to evaluate individual calls or even a specific media stream.
Look backwards in time to quickly debug problems.
The metrics for every call are stored in a secure, partitioned database for rapid analysis. Calls with failures are automatically identified, along with their failure condition, for rapid troubleshooting.
Quickly develop important insights and identify trouble spots.
We make it easy for you to quickly analyze data at any level of aggregation, from macro-level service metrics to detailed call data. Our solution visualizes data using intuitive histograms and distributions that help you work efficiently.
Eliminate the time lag between when a problem occurs and your team becomes aware of it.
Most support teams learn about communications problems from user complaints, which puts them in a tight spot. Our solution gives you a head start by proactively notifying you over the channel of your choice.
Direct end-user feedback complements quantitative metrics.
We collect, aggregate and report ratings and qualitative feedback received from the end-users of your service. This valuable information source augments our eMOS data and helps you better understand the quality of user experiences.