Call History Database
Look backwards in time to quickly debug problems.
The metrics for every call are stored in a secure, partitioned database for rapid analysis. Calls with failures are automatically identified, along with their failure condition, for rapid troubleshooting.
- Search by unique identifier: User ID, Call ID
- Filter using a wide range of criteria, including time interval, site ID and many contact center attributes
- Automatically identifies 6 types of call failure conditions