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Use a single pane of glass to analyze productivity and identify opportunities for improvement.
Analyze call failures by queue to quickly identify and resolve unique problems.
Keep tabs on call center health and quickly react to issues.
A complete set of key performance indicators enable you to optimize productivity.
Our solution combines WebRTC and agent activity metrics to present a complete view of what is happening in your Amazon Connect contact center. This single pane of glass helps you correlate communications issues with agent activity and enables you to quickly triage and resolve issues.
Identify and troubleshoot call quality issues affecting specific queues.
When call failures occur, you need to quickly determine who is affected. We correlate call status metrics with each queue and present a distribution that enables you to quickly identify when a queue is behaving abnormally.
Keep tabs on call activity with granular call distribution analysis.
Our solution visualizes call activity metrics, enabling you to quickly spot trends and anomalies. You can configure the time interval presented.