Callstats is now LIVE on Genesys AppFoundry Learn More
Callstats is now LIVE on Genesys AppFoundry Learn More
We monitor your WebRTC communications sessions in real time and alert you when users experience trouble.
We collect over 500 metrics every few seconds from each endpoint in a WebRTC session. Our dashboard aggregates the data and provides an at-a-glance view of service health.
We help you troubleshoot network problems without making a single live call.
We test an endpoint's local network connection using simulated WebRTC traffic. We collect and display the results in our dashboard, enabling you to evaluate performance across user groups, locations and other criteria.
We monitor metrics that are unique to contact centers to deliver a complete view of communications activity.
By integrating WebRTC metrics with data from your cloud contact center provider, we visualize communications metrics with context that makes it easy for you to optimize productivity and performance.
Our automated analytics saves hours of manual data analysis and reduces the time to resolution when problems occur.
We use AI-based algorithms to analyze the metrics collected from your communications service and detect anomalies that can indicate trouble.
Our highly scalable, responsive and resilient cloud service grows with your business.
Designed for real-time responsiveness at carrier scale, our service collects, aggregates and analyzes WebRTC metrics received from endpoints and infrastructure all across the globe.
