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WebRTC Call Quality Management that Enables Better Communications

Easy to deploy, SaaS-based WebRTC monitoring, analysis and test services

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WebRTC-Call-Quality-Management-Monitoring

Monitoring

We monitor your WebRTC communications sessions in real time and alert you when users experience trouble.

We collect over 500 metrics every few seconds from each endpoint in a WebRTC session. Our dashboard aggregates the data and provides an at-a-glance view of service health.  

  • eMOS scores estimate quality of experience
  • Webhook notifications alert you when metrics cross a threshold
  • Rapid drill down capability speeds up troubleshooting  

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WebRTC-Speed-Connectivity-Test

Smart Connectivity Test

We help you troubleshoot network problems without making a single live call.

We test an endpoint's local network connection using simulated WebRTC traffic. We collect and display the results in our dashboard, enabling you to evaluate performance across user groups, locations and other criteria. 

  • Troubleshoot endpoint network problems 
  • API enables apps to provide a network quality indicator 
  • Apps can use results to dynamically select the best server for each endpoint and call

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Contact Center Operations

We monitor metrics that are unique to contact centers to deliver a complete view of communications activity.

By integrating WebRTC metrics with data from your cloud contact center provider, we visualize communications metrics with context that makes it easy for you to optimize productivity and performance. 

  • Comprehensive agent state metrics enable you analyze and optimize productivity
  • Queue-based analytics help you debug communications problems
  • Key performance indicators enable you to keep tabs on overall activity 

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AI-driven Analysis

Our automated analytics saves hours of manual data analysis and reduces the time to resolution when problems occur.

We use AI-based algorithms to analyze the metrics collected from your communications service and detect anomalies that can indicate trouble.  

  • Trend detectors forecast trouble so you can avoid it 
  • Root cause analysis minimizes the impact when problems occur
  • Call history database helps debug intermittent problems

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WebRTC-Architecture

Architecture

Our highly scalable, responsive and resilient cloud service grows with your business.

Designed for real-time responsiveness at carrier scale, our service collects, aggregates and analyzes WebRTC metrics received from endpoints and infrastructure all across the globe.

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