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Amazon Connect Integration

The callstats.io SaaS solution is scalable and easy-to-deploy. WebRTC monitoring lets you track agent endpoints and use AI-powered algorithms to help resolve voice communications problems.

 

Try the Live Demo!

 



Amazon Connect Integration Video

Avoid Communications Challenges

Provide the best possible user experience with Amazon Connect. Avoid common impairments that negatively affect audio quality, while troubleshooting WebRTC performance in real-time.

 

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How the Amazon Connect Integration Works

It's simple. Use callstats.io to monitor and analyze WebRTC performance between agents and the Amazon Connect cloud.
 
Collect hundreds of call metrics every ten seconds from each endpoint in your network.
 
Then, use the AI-powered algorithms to quickly identify and troubleshoot problems. 
Infographic explaining the architecture of amazon connect