Improve Your Amazon Connect Call Quality Today!

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Amazon Connect Integration

The callstats.io SaaS solution is scalable and easy-to-deploy. WebRTC monitoring lets you track agent endpoints and use AI-powered algorithms to help resolve voice communications problems.

Avoid Communications Challenges

Provide the best possible user experience with Amazon Connect. Avoid common impairments that negatively affect audio quality, while troubleshooting WebRTC performance in real-time.

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How the Amazon Connect Integration Works

It's simple. Use callstats.io to monitor and analyze WebRTC performance between agents and the Amazon Connect cloud.

Collect hundreds of call metrics every ten seconds from each endpoint in your network.

Then, use the AI-powered algorithms to quickly identify and troubleshoot problems.

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Key Features and Benefits

Highly Reliable Call Capture

Monitor agent communications in real-time with a high-performance data collection engine that captures detailed call data.

Powerful Data Visualizations

Work smarter, collaborate, and solve WebRTC problems by using the intuitive user dashboard with call-level metrics.

Analytics with Answers

Dramatically increase your customers' quality of experience with AI-driven algorithms that troubleshoot WebRTC performance.

Available Through AWS Marketplace

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Streamline procurement and activation. You can purchase using the same pay-as-you-go pricing model as Amazon Connect.