IFRAME callstats

callstats Preview: IFRAME dashboard into your app. An IFRAME API to incorporate callstats dashboards into their admin portal


Custom Roles

Introducing Custom App Level Roles. We let you pick the permissions associated to a particular role.


MST charts show Servers and loads in realtime

Conference Graphs: Initial Update. We changed the way visualise data in the conference and MST graphs.


Additional IDs

Discover Page: Correlate, Isolate by filtering using additional identifiers. We added new identifiers to tag the calls


Geolocation

Network vs Host Geolocation. We understand that some apps do not want resolve the geolocation and do not want callstats to store the IP address.


Woman use of soft drink vending system paying by cellphone

Debug network issues faster. Conference Listing and ICE table shows ISP and network type information


new s3 pipeline

Using Hot, Warm, and Cold Storage. During the pandemic, the scale gre 30x, resulting in a performance degradation. This improves reliability and a path to 99.999%


Circuit breaker Detection

Circuit Breaker Detection. When a particular media stream is underperforming due to networking issues (e.g., high packet loss, high delay, low bandwidth), this event is triggered.


Root-cause analysis

Upcoming Root cause analytics. Roadmap for solving media quality issues. Support and Product teams can handling these issues effectively.


Smart-Connectivity-Test-2

Smart Connectivity Test Enhancements Help Identify Trouble. SCT is non-disruptive because it works in the background, between calls.


2018-callstats-slr

Slice and Dice data. Apply filters on the service metrics to diagnose the issues quicker.


Contact Center Dashboard Home screenshot

Home, the brand new homepage. Highlights the overall performance of your product in one easily digestible view