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Many of our customers want to maintain a seamless user experience, but struggle with poor media quality. Media quality can be...
Cyara Acquires Spearline to Deliver World’s Most Comprehensive Customer Experience Assurance Platform. Learn More
When a customer reports an issue that endusers are facing, oftentimes it is the enduser's device, network, or environment which...
Tags: WebRTC Monitoring, Smart Connectivity Test, dashboard,
The 🌍 is now more accustomed than ever to meeting other people via Video and not only is the world conducting more and more...
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Tags: WebRTC, Smart Connectivity Test, QoE,
We’ve all been there. A video call starts, everything looks fine as people come in and start speaking about covid restrictions...
Tags: WebRTC, Smart Connectivity Test, QoE,
In the last 6 months, real-time video and audio calling usage has increased many folds. Many more endusers are working from home...
Tags: WebRTC, Smart Connectivity Test, QoE,
If you’re using WebRTC to connect agents with your contact center as a service (CCaaS) provider, you’re probably investigating...
Tags: Contact Centers, WebRTC Monitoring, Smart Connectivity Test
In response to customer requests, we’re adding new features to the Smart Connectivity Test, effective Friday, 3 May. An expanded...
Tags: Smart Connectivity Test
Jiayao Yu joined callstats.io this past summer as our in-house UI/UX designer. She focused her work on our data-intensive...
Tags: WebRTC, Amazon Connect, WebRTC Monitoring,
Whether you’re evaluating network providers for a new call center location or would like to troubleshoot call quality problems...
Tags: Real-time Communications, WebRTC, Amazon Connect,
Whether your app is using WebRTC to enable remote collaboration or to connect healthcare professionals with their patients, the...
Tags: WebRTC, callstats.io, WebRTC Monitoring,
Delay and jitter are naturally tied to each other, but they are not the same. Delay is a significant metric in networking that...
The Secure Real-time Transport Protocol (SRTP) is a security framework that extends the Real-time Transport Protocol (RTP) and...
Tags: Real-time Communications, WebRTC
Round-trip time is an important metric that can indicate the quality of communications available between two end-points. It’s a...
Tags: Real-time Communications, WebRTC, Networking
In its inception, WebRTC was designed to be a peer-to-peer communication technology. This means that the majority of technology...
The first weeks of 2019 are shaping up to be very interesting for the WebRTC community. Google announced Unified Plan default...
