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Web Real-time Communications (WebRTC) Blog

Articles on interesting real-time communications topics and challenges.

When a customer reports an issue that endusers are facing, oftentimes it is the enduser's device, network, or environment which...


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Tags: WebRTC Monitoring, Smart Connectivity Test, dashboard,

The 🌍 is now more accustomed than ever to meeting other people via Video and not only is the world conducting more and more...
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Tags: WebRTC, Smart Connectivity Test, QoE,

We’ve all been there. A video call starts, everything looks fine as people come in and start speaking about covid restrictions...


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Tags: WebRTC, Smart Connectivity Test, QoE,

In the last 6 months, real-time video and audio calling usage has increased many folds. Many more endusers are working from home...


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Tags: WebRTC, Smart Connectivity Test, QoE,

If you’re using WebRTC to connect agents with your contact center as a service (CCaaS) provider, you’re probably investigating...


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Tags: Contact Centers, WebRTC Monitoring, Smart Connectivity Test

In response to customer requests, we’re adding new features to the Smart Connectivity Test, effective Friday, 3 May. An expanded...


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Tags: Smart Connectivity Test

Jiayao Yu joined callstats.io this past summer as our in-house UI/UX designer. She focused her work on our data-intensive...


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Tags: WebRTC, Amazon Connect, WebRTC Monitoring,

Whether you’re evaluating network providers for a new call center location or would like to troubleshoot call quality problems...


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Tags: Real-time Communications, WebRTC, Amazon Connect,

Many of our customers want to maintain a seamless user experience, but struggle with poor media quality. Media quality can be...


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Tags: WebRTC, WebRTC Monitoring, Smart Connectivity Test

Whether your app is using WebRTC to enable remote collaboration or to connect healthcare professionals with their patients, the...


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Tags: WebRTC, callstats.io, WebRTC Monitoring,

Delay and jitter are naturally tied to each other, but they are not the same. Delay is a significant metric in networking that...


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Tags: Real-time Communications, Networking

In its inception, WebRTC was designed to be a peer-to-peer communication technology. This means that the majority of technology...


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Tags: WebRTC, MCU, P2P,

Round-trip time is an important metric that can indicate the quality of communications available between two end-points. It’s a...


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Tags: Real-time Communications, WebRTC, Networking

The Secure Real-time Transport Protocol (SRTP) is a security framework that extends the Real-time Transport Protocol (RTP) and...


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Tags: Real-time Communications, WebRTC

The first weeks of 2019 are shaping up to be very interesting for the WebRTC community. Google announced Unified Plan default...


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Tags: WebRTC, WebRTC-NV

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