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Web Real-time Communications (WebRTC) Blog

Articles on interesting real-time communications topics and challenges.

In the last 6 months, real-time video and audio calling usage has increased many folds. Many more endusers are working from...

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Tags: WebRTC, Smart Connectivity Test, QoE

If you’re using WebRTC to connect agents with your contact center as a service (CCaaS) provider, you’re probably investigating...

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Tags: Contact Centers, WebRTC Monitoring, Smart Connectivity Test

In response to customer requests, we’re adding new features to the Smart Connectivity Test, effective Friday, 3 May. An...

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Tags: Smart Connectivity Test

Jiayao Yu joined this past summer as our in-house UI/UX designer. She focused her work on our data-intensive...

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Tags: WebRTC, Amazon Connect, WebRTC Monitoring,

Whether you’re evaluating network providers for a new call center location or would like to troubleshoot call quality...

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Tags: Real-time Communications, WebRTC, Amazon Connect,

Many of our customers want to maintain a seamless user experience, but struggle with poor media quality. Media quality can be...

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Tags: WebRTC, WebRTC Monitoring, Smart Connectivity Test

Whether your app is using WebRTC to enable remote collaboration or to connect healthcare professionals with their patients,...

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Tags: WebRTC,, WebRTC Monitoring,

Delay and jitter are naturally tied to each other, but they are not the same. Delay is a significant metric in networking...

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Tags: Real-time Communications, Networking

In its inception, WebRTC was designed to be a peer-to-peer communication technology. This means that the majority of...

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Tags: WebRTC, MCU, P2P,

Each year, getting started with WebRTC is easier (and cheaper), however, decisions made at the start of your project still...

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Tags: WebRTC

One major issue with end-to-end communication between pairs of endpoints is that, in many cases, those endpoints do not...

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Tags: WebRTC, Networking, TURN

Round-trip time is an important metric that can indicate the quality of communications available between two end-points. It’s...

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Tags: Real-time Communications, WebRTC, Networking

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