Real-time Communications Blog

Articles on interesting real-time communications topics and challenges.

Jiayao Yu joined this past summer as our in-house UI/UX designer. She focused her work on our data-intensive...

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Tags: Smart Connectivity Test, WebRTC Monitoring, Amazon Connect,

Whether you’re evaluating network providers for a new call center location or would like to troubleshoot call quality...

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Tags: Smart Connectivity Test, Contact Centers, Amazon Connect,

Many of our customers want to maintain a seamless user experience, but struggle with poor media quality. Media quality can be...

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Tags: WebRTC Monitoring, WebRTC, Smart Connectivity Test

Whether your app is using WebRTC to enable remote collaboration or to connect healthcare professionals with their patients,...

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Tags:, WebRTC Monitoring, WebRTC,

Delay and jitter are naturally tied to each other, but they are not the same. Delay is a significant metric in networking...

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Tags: Real-time Communications, Networking

One major issue with end-to-end communication between pairs of endpoints is that, in many cases, those endpoints do not...

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Tags: Networking, WebRTC, TURN

Each year, getting started with WebRTC is easier (and cheaper), however, decisions made at the start of your project still...

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Tags: WebRTC

WebRTC is an HTML5 API defined in the W3C that supports plugin-free video and audio calls between browsers. WebRTC traffic is...

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Tags: WebRTC, getStats API

Nowadays, the most important metric on the Internet is latency because applications are becoming more interactive. Ergo, the...

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Tags: Networking, Real-time Communications

Download Instantaneous Answers: How Uses Artificial Intelligence to Improve Communications

Artificial Intelligence is changing the way we build, manage and troubleshoot real-time communications services. It is reducing countless man-hours of data analysis to simple AI-driven notifications that help you deliver better user experiences.This white paper describes the AI architecture and capabilities built into the monitoring and analysis service.