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Web Real-time Communications (WebRTC) Blog

Articles on interesting real-time communications topics and challenges.

If you’re using WebRTC to connect agents with your contact center as a service (CCaaS) provider, you’re probably investigating...


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Tags: Contact Centers, WebRTC Monitoring, Smart Connectivity Test

In response to customer requests, we’re adding new features to the Smart Connectivity Test, effective Friday, 3 May. An...


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Tags: Smart Connectivity Test

Jiayao Yu joined callstats.io this past summer as our in-house UI/UX designer. She focused her work on our data-intensive...


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Tags: WebRTC, Amazon Connect, WebRTC Monitoring,

Whether you’re evaluating network providers for a new call center location or would like to troubleshoot call quality...


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Tags: Real-time Communications, WebRTC, Amazon Connect,

Many of our customers want to maintain a seamless user experience, but struggle with poor media quality. Media quality can be...


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Tags: WebRTC, WebRTC Monitoring, Smart Connectivity Test

Whether your app is using WebRTC to enable remote collaboration or to connect healthcare professionals with their patients,...


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Tags: WebRTC, callstats.io, WebRTC Monitoring,

Delay and jitter are naturally tied to each other, but they are not the same. Delay is a significant metric in networking...


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Tags: Real-time Communications, Networking

One major issue with end-to-end communication between pairs of endpoints is that, in many cases, those endpoints do not...


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Tags: WebRTC, Networking, TURN

The first weeks of 2019 are shaping up to be very interesting for the WebRTC community. Google announced Unified Plan default...


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Tags: WebRTC, WebRTC-NV

The Secure Real-time Transport Protocol (SRTP) is a security framework that extends the Real-time Transport Protocol (RTP)...


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Tags: Real-time Communications, WebRTC

Each year, getting started with WebRTC is easier (and cheaper), however, decisions made at the start of your project still...


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Tags: WebRTC

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