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Web Real-time Communications (WebRTC) Blog

Articles on interesting real-time communications topics and challenges.

Delay is an important metric that can indicate the audio quality on a call. It can also be used to understand round-trip time,...


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Tags: WebRTC, WebRTC Verticals, Amazon Connect,

Jitter is an important and widely used metric when diagnosing quality problems with real-time communications sessions. High...


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Tags: WebRTC, WebRTC Verticals, Amazon Connect,

Round-trip time (RTT) is a critical metric when measuring real-time communications, and one of our most viewed dashboard...


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Tags: WebRTC, WebRTC Verticals, Amazon Connect,

WebRTC is already making waves in contact center technology. We have seen how, using WebRTC, developers can improve call...


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Tags: Amazon Connect, Contact Centers, Infographic

Jiayao Yu joined callstats.io this past summer as our in-house UI/UX designer. She focused her work on our data-intensive...


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Tags: WebRTC, Amazon Connect, WebRTC Monitoring,

Whether you’re evaluating network providers for a new call center location or would like to troubleshoot call quality...


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Tags: Real-time Communications, WebRTC, Amazon Connect,

Bots are changing the way users interact with the Internet to gather information and communicate with businesses and...


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Tags: Real-time Communications, WebRTC Verticals, Amazon Connect,

When businesses need to offer a point of contact for their customers to get service and support, today’s best choice is an...


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Tags: WebRTC, WebRTC Verticals, Amazon Connect,

Today, callstats.io announced two exciting developments with Amazon: we have completed an integration with Amazon Connect, a...


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Tags: WebRTC Verticals, Amazon Connect, Contact Centers,

Succeeding at quality customer service has always been a daunting task. How much money are you willing to funnel into a...


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Tags: WebRTC, WebRTC Verticals, Amazon Connect,

Delay and jitter are naturally tied to each other, but they are not the same. Delay is a significant metric in networking...


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Tags: Real-time Communications, Networking

In its inception, WebRTC was designed to be a peer-to-peer communication technology. This means that the majority of...


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Tags: WebRTC, MCU, P2P,

Each year, getting started with WebRTC is easier (and cheaper), however, decisions made at the start of your project still...


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Tags: WebRTC

Round-trip time is an important metric that can indicate the quality of communications available between two end-points. It’s...


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Tags: Real-time Communications, WebRTC, Networking

One major issue with end-to-end communication between pairs of endpoints is that, in many cases, those endpoints do not...


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Tags: WebRTC, Networking, TURN

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