Deploying callstats.io for Amazon Connect is fast and easy. You don’t have to write any custom software or do any other heavy lifting. In this blog I’ll explain how most callstats.io customers get up and running in less than 30 minutes by simply editing an Amazon Connect source code file.
callstats.io Monitoring and Analytics for Amazon Connect is the first real-time communications management solution built from the ground up to intelligently track and analyze call quality in Amazon Connect contact centers. The solution complements Amazon’s native contact center performance reporting capabilities, helping network administrators easily identify, isolate and resolve a variety of Amazon Connect connectivity and audio quality issues.
No Software Expertise or Application Development Required
Figure: How callstats.io integrates with Amazon Connect
Step-by-Step Instructions Streamline Integration
We provide step-by-step integration guidelines telling you exactly what you need to do. And we include links to other Amazon and callstats.io resources for additional information. Most callstats.io customers are able to get up and running in a matter of minutes without assistance. Of course, our customer support team is there to help if you run into any issues.
The integration guidelines describe the specific steps you need to take and the specific configuration parameters you need to modify to integrate the callstats.io client with the Amazon Connect CCP. (See sample snippet from the guidelines below).
In cases where integration problems have occurred, our support team has found customers did not configure all the CCP parameters exactly as specified in the instructions. Be sure to follow the guidelines closely for best results.
callstats.io Monitoring and Analytics for Amazon Connect is easy to deploy, easy to scale, and easy to use. The solution can help you increase agent productivity, improve customer interactions and make the most of your Amazon Connect investment. By following our simple integration instructions you’ll be on your way to improving Amazon Connect call quality in no time.