The year 2020 was a turning point for Video Conferencing and WebRTC based solutions. “Unicorns” came out from nothing and video/WebRTC based startups went straight to the most notorious watchlists. The pandemic had a lot to do with this where events and employees were pushed back home making remote and video collaboration tools thrive.
However, looking ahead to what is left of 2021 and 2022 these same companies and organisations will have two factors to consider: solid vaccination rates worldwide (pushing a massive number of people back in the office) and strong competition.
So how will companies keep the desired customer retention levels considering all this? The answer is simple: ensuring the best-in-class service to their customers. How do they do that? With callstats.io.
callstats.io can help you with that at all levels: it helps product managers designing and scaling the product the best way, it helps support teams troubleshooting video conferencing calls in a meaningful way, it helps developers choosing which path to follow and what technologies perform best according to their needs.
To guide you through the power of callstats.io and what it can do for your organization we launched a blog series that depicts what information you can get from callstats.io, what value it has for you and who should be looking at that:
- Importance of Real-Time Communications Monitoring - covers the importance of monitoring Video Conferencing and WebRTC solutions, in the long run, to ensure nothing gets overlooked and you have all angles covered. This is an update to our earlier blogposts on:
- Importance of Collecting Pertinent data for call monitoring - stresses the importance of data collection in real-time through the various stages of a call -- before the call, during the call, and after the call. You should also read the data collection hierarchy at callstats.
- What Data Should You Be Sending to callstats - points you in the right direction when it comes to data collection before, during and after the call. Because it is easy to get overwhelmed if you are not a real-time comms expert regarding what data is important to you.
- How callstats APIs and Product Insights can help you - closes the blog series by suggesting the APIs you should be using or which SDKs you can explore depending on your video conferencing / WebRTC solution. It also indicates what information is relevant for the three personas we identified as pertinent in your organisation: The Product Manager, The Support Team and the Operations Team.
Hopefully, after reading out this blog series you’ll get excited about what callstats.io can do for your business and organisation.
The next step? Just give it a try and unleash all the power of this monitoring framework.
This blog post was written by Filipe Leitão, callstats resident expert based in Germany.