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Web Real-time Communications (WebRTC) Blog

Articles on interesting real-time communications topics and challenges.

Amazon released a version 2 of Amazon Connect, callstats now supports all the additional CCP features, your agents can manage...


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Tags: WebRTC, Amazon Connect

In the last 6 months, real-time video and audio calling usage has increased many folds. Many more endusers are working from...


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Tags: WebRTC, Smart Connectivity Test, QoE

The scale at which we operate at callstats grew 30x during the lockdown, which meant that callstats infrastructure required an...


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Tags: infrastructure, storage, data pipeline

When your network is terrible it causes annoying artefacts in the audio and video rendering. Typically, measured by packet...


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Tags: WebRTC, getStats API, QoE

Verbling is a San Francisco based language education company, that connects language teachers with students in an online...


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During this year, millions of people around the world have been experiencing an unprecedented change in their daily routines...


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Tags: Networking, WebRTC Event, WebRTC Metrics Report,

We are excited to announce our first unified product with 8x8 -- “Analytics for Meetings”. This integration enables IT...


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Tags: callstats.io, 8x8

We've added new voice communications metrics that are unique to contact centers, enabling you to more easily optimize...


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Tags: Contact Centers, WebRTC Monitoring

When you move your contact center to a cloud provider, you improve agility and simplify operations, but you also lose...


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Tags: WebRTC, WebRTC Monitoring

In response to surging customer demand, callstats.io today announced its solution is available through the AWS Marketplace,...


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Tags: Amazon Connect

Delay and jitter are naturally tied to each other, but they are not the same. Delay is a significant metric in networking...


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Tags: Real-time Communications, Networking

One major issue with end-to-end communication between pairs of endpoints is that, in many cases, those endpoints do not...


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Tags: WebRTC, Networking, TURN

Each year, getting started with WebRTC is easier (and cheaper), however, decisions made at the start of your project still...


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Tags: WebRTC

In its inception, WebRTC was designed to be a peer-to-peer communication technology. This means that the majority of...


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Tags: WebRTC, MCU, P2P,

The Secure Real-time Transport Protocol (SRTP) is a security framework that extends the Real-time Transport Protocol (RTP)...


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Tags: Real-time Communications, WebRTC

Download Instantaneous Answers: How callstats.io Uses Artificial Intelligence to Improve Communications

Artificial Intelligence is changing the way we build, manage and troubleshoot real-time communications services. It is reducing countless man-hours of data analysis to simple AI-driven notifications that help you deliver better user experiences.This white paper describes the AI architecture and capabilities built into the callstats.io monitoring and analysis service.

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