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Web Real-time Communications (WebRTC) Blog

Articles on interesting real-time communications topics and challenges.

We've added new voice communications metrics that are unique to contact centers, enabling you to more easily optimize...


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Tags: Contact Centers, WebRTC Monitoring

When you move your contact center to a cloud provider, you improve agility and simplify operations, but you also lose...


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Tags: WebRTC, WebRTC Monitoring

In response to surging customer demand, callstats.io today announced its solution is available through the AWS Marketplace,...


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Tags: Amazon Connect

After a contact center manager has taken action to begin monitoring WebRTC metrics, the natural next question is “what are the...


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Tags: WebRTC, Contact Centers, WebRTC Monitoring

If you’re using WebRTC to connect agents with your contact center as a service (CCaaS) provider, you’re probably investigating...


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Tags: Contact Centers, WebRTC Monitoring, Smart Connectivity Test

Problems in the WebRTC media pipeline can affect the quality of experience (QoE) for users of a real time communications...


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Tags: VoIP, QoE

Attention Twilio Flex customers: the callstats.io Monitoring and Analytics service now supports Twilio Flex cloud contact...


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Tags: Contact Centers

Every day, someone asks me “exactly how much does a WebRTC monitoring solution cost?” This is a tough question to answer given...


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Slack and Zoom Video made wildly successful debuts on the public markets earlier this year, with their stocks gaining 48% and...


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Tags: Remote Work, Team Collaboration

I am doing a software engineering internship with our dashboard team this summer. I’m also a master’s student in security and...


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Tags: callstats.io, Recruiting

Delay and jitter are naturally tied to each other, but they are not the same. Delay is a significant metric in networking...


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Tags: Real-time Communications, Networking

One major issue with end-to-end communication between pairs of endpoints is that, in many cases, those endpoints do not...


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Tags: WebRTC, Networking, TURN

The first weeks of 2019 are shaping up to be very interesting for the WebRTC community. Google announced Unified Plan default...


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Tags: WebRTC, WebRTC-NV

The Secure Real-time Transport Protocol (SRTP) is a security framework that extends the Real-time Transport Protocol (RTP)...


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Tags: Real-time Communications, WebRTC

Each year, getting started with WebRTC is easier (and cheaper), however, decisions made at the start of your project still...


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Tags: WebRTC

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