Delay and jitter are naturally tied to each other, but they are not the same. Delay is a significant metric in networking...
By Karthik BR
on May 15, 2019
Ten Helpful Hints for New Amazon Connect Agents
Are you a contact center agent about to use Amazon Connect for the first time? Follow our ten tips to avoid common Contact...
Tags: Amazon Connect, Contact Centers
By Chad Hart
on May 6, 2019
Optimize Amazon Connect Customer Experiences with New Open-Source Software from callstats.io
New open-source software from callstats.io lets Amazon Connect contact center agents manage call quality in real-time. Agents...
Tags: Amazon Connect, Contact Centers
In response to customer requests, we’re adding new features to the Smart Connectivity Test, effective Friday, 3 May. An...
Tags: Smart Connectivity Test
Lately, we’ve been focused on learning as much as we can about the Amazon Connect contact center service. This interest is...
When a callstats.io customer suddenly encountered call quality problems on their Amazon Connect contact center service, the...
Tags: Real-time Communications, WebRTC, Amazon Connect,
Introduction
This is the first of a series of blog posts about Quality of Experience (QoE) in WebRTC. At callstats.io we live...
This is the final post in a three-blog series exploring the use of WebRTC in cloud contact centers
Tags: Amazon Connect, Contact Centers
This is the second in a three-part series exploring the use of WebRTC in cloud contact centers
Tags: Amazon Connect, Contact Centers
This is the first in a three-part series exploring the use of WebRTC in cloud contact center services
Tags: Amazon Connect, Contact Centers
By Charlotta Liukas
on March 19, 2019
Freedom and Responsibility Go Hand in Hand in Remote Teams
Here at callstats.io, we’ve become proficient at working remotely over the past 18 months, as our growing team hails from more...
Tags: Recruiting, Remote Work
One major issue with end-to-end communication between pairs of endpoints is that, in many cases, those endpoints do not...
Tags: WebRTC, Networking, TURN
By Charlotta Liukas
on October 17, 2017
Choosing the Right WebRTC Provider at the Right Price
Each year, getting started with WebRTC is easier (and cheaper), however, decisions made at the start of your project still...
Tags: WebRTC
By Lasse Lumiaho
on July 6, 2015
How to Analyze WebRTC Metrics with the WebRTC getStats API
WebRTC is an HTML5 API defined in the W3C that supports plugin-free video and audio calls between browsers. WebRTC traffic is...
Tags: WebRTC, getStats API
The Secure Real-time Transport Protocol (SRTP) is a security framework that extends the Real-time Transport Protocol (RTP)...
Tags: Real-time Communications, WebRTC
