Delay and jitter are naturally tied to each other, but they are not the same. Delay is a significant metric in networking...
Problems in the WebRTC media pipeline can affect the quality of experience (QoE) for users of a real time communications...
Attention Twilio Flex customers: the callstats.io Monitoring and Analytics service now supports Twilio Flex cloud contact...
Tags: Contact Centers
By Alex Beardsley
on August 15, 2019
How Much Does WebRTC Monitoring Cost? A Breakdown of Prices and Plans
Every day, someone asks me “exactly how much does a WebRTC monitoring solution cost?” This is a tough question to answer given...
Slack and Zoom Video made wildly successful debuts on the public markets earlier this year, with their stocks gaining 48% and...
Tags: Remote Work, Team Collaboration
I am doing a software engineering internship with our dashboard team this summer. I’m also a master’s student in security and...
Tags: callstats.io, Recruiting
By Karthik BR
on July 25, 2019
Integrate callstats.io with Amazon Connect in Less Than 30 Minutes
Deploying callstats.io for Amazon Connect is fast and easy. You don’t have to write any custom software or do any other heavy...
Tags: Amazon Connect, Contact Centers
By Shaohong Li
on July 19, 2019
How callstats.io Monitors WebRTC Sessions Without Compromising Data Privacy
Customers occasionally ask how callstats.io protects the privacy of the end-users monitored by our service. This is an...
Is your company launching a WebRTC-based application or service? If so, you’ll need new network monitoring and analysis tools...
Tags: WebRTC, getStats API, WebRTC Monitoring
Balancing contact center operational efficiencies and customer satisfaction can be a real challenge. You can use IVR systems,...
Tags: Amazon Connect, Contact Centers
Just a couple of weeks ago, callstats.io presented a scientific paper at the International Conference on Quality of Multimedia...
Tags: Real-time Communications, WebRTC, QoE
One major issue with end-to-end communication between pairs of endpoints is that, in many cases, those endpoints do not...
Tags: WebRTC, Networking, TURN
The first weeks of 2019 are shaping up to be very interesting for the WebRTC community. Google announced Unified Plan default...
By Charlotta Liukas
on October 17, 2017
Choosing the Right WebRTC Provider at the Right Price
Each year, getting started with WebRTC is easier (and cheaper), however, decisions made at the start of your project still...
Tags: WebRTC
The Secure Real-time Transport Protocol (SRTP) is a security framework that extends the Real-time Transport Protocol (RTP)...
Tags: Real-time Communications, WebRTC
