Delay and jitter are naturally tied to each other, but they are not the same. Delay is a significant metric in networking...
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We are excited to announce our first unified product with 8x8 -- “Analytics for Meetings”. This integration enables IT...
Tags: callstats.io, 8x8
We've added new voice communications metrics that are unique to contact centers, enabling you to more easily optimize...
Tags: Contact Centers, WebRTC Monitoring
When you move your contact center to a cloud provider, you improve agility and simplify operations, but you also lose...
Tags: WebRTC, WebRTC Monitoring
By Alex Beardsley
on October 17, 2019
callstats.io Makes Purchases Easier With AWS Marketplace Offering
In response to surging customer demand, callstats.io today announced its solution is available through the AWS Marketplace,...
Tags: Amazon Connect
After a contact center manager has taken action to begin monitoring WebRTC metrics, the natural next question is “what are the...
Tags: WebRTC, Contact Centers, WebRTC Monitoring
If you’re using WebRTC to connect agents with your contact center as a service (CCaaS) provider, you’re probably investigating...
Tags: Contact Centers, WebRTC Monitoring, Smart Connectivity Test
Problems in the WebRTC media pipeline can affect the quality of experience (QoE) for users of a real time communications...
Attention Twilio Flex customers: the callstats.io Monitoring and Analytics service now supports Twilio Flex cloud contact...
Tags: Contact Centers
By Alex Beardsley
on August 15, 2019
How Much Does WebRTC Monitoring Cost? A Breakdown of Prices and Plans
Every day, someone asks me “exactly how much does a WebRTC monitoring solution cost?” This is a tough question to answer given...
Slack and Zoom Video made wildly successful debuts on the public markets earlier this year, with their stocks gaining 48% and...
Tags: Remote Work, Team Collaboration
One major issue with end-to-end communication between pairs of endpoints is that, in many cases, those endpoints do not...
Tags: WebRTC, Networking, TURN
Each year, getting started with WebRTC is easier (and cheaper), however, decisions made at the start of your project still...
Tags: WebRTC
The Secure Real-time Transport Protocol (SRTP) is a security framework that extends the Real-time Transport Protocol (RTP)...
Tags: Real-time Communications, WebRTC
In its inception, WebRTC was designed to be a peer-to-peer communication technology. This means that the majority of...
