Web Real-time Communications (WebRTC) Blog

Articles on interesting real-time communications topics and challenges.

Problems in the WebRTC media pipeline can affect the quality of experience (QoE) for users of a real time communications...


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Tags: VoIP, QoE

Attention Twilio Flex customers: the callstats.io Monitoring and Analytics service now supports Twilio Flex cloud contact...


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Tags: Contact Centers

Every day, someone asks me “exactly how much does a WebRTC monitoring solution cost?” This is a tough question to answer given...


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Slack and Zoom Video made wildly successful debuts on the public markets earlier this year, with their stocks gaining 48% and...


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Tags: Remote Work, Team Collaboration

I am doing a software engineering internship with our dashboard team this summer. I’m also a master’s student in security and...


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Tags: callstats.io, Recruiting

Deploying callstats.io for Amazon Connect is fast and easy. You don’t have to write any custom software or do any other heavy...


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Tags: Amazon Connect, Contact Centers

Customers occasionally ask how callstats.io protects the privacy of the end-users monitored by our service. This is an...


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Is your company launching a WebRTC-based application or service? If so, you’ll need new network monitoring and analysis tools...


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Tags: WebRTC, getStats API, WebRTC Monitoring

Balancing contact center operational efficiencies and customer satisfaction can be a real challenge. You can use IVR systems,...


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Tags: Amazon Connect, Contact Centers

Just a couple of weeks ago, callstats.io presented a scientific paper at the International Conference on Quality of Multimedia...


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Tags: Real-time Communications, WebRTC, QoE

Delay and jitter are naturally tied to each other, but they are not the same. Delay is a significant metric in networking...


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Tags: Real-time Communications, Networking

One major issue with end-to-end communication between pairs of endpoints is that, in many cases, those endpoints do not...


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Tags: WebRTC, Networking, TURN

The first weeks of 2019 are shaping up to be very interesting for the WebRTC community. Google announced Unified Plan default...


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Tags: WebRTC, WebRTC-NV

Each year, getting started with WebRTC is easier (and cheaper), however, decisions made at the start of your project still...


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Tags: WebRTC

The Secure Real-time Transport Protocol (SRTP) is a security framework that extends the Real-time Transport Protocol (RTP)...


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Tags: Real-time Communications, WebRTC

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