Delay and jitter are naturally tied to each other, but they are not the same. Delay is a significant metric in networking...
Balancing contact center operational efficiencies and customer satisfaction can be a real challenge. You can use IVR systems,...
Tags: Amazon Connect, Contact Centers
Just a couple of weeks ago, callstats.io presented a scientific paper at the International Conference on Quality of Multimedia...
Tags: Real-time Communications, WebRTC, QoE
By Alex Beardsley
on July 1, 2019
Enterprise Pricing Explained - A Simple Guide to Our Custom Plan
callstats.io serves a wide range of customers from CPaaS, CCaaS and UCaaS providers, to web meeting and video conferencing...
One of the most common requests we hear from customers is to measure the quality of experience for a WebRTC session using a...
Tags: QoE
Every once in a while someone asks me how callstats.io compares to testRTC. The answer is simple. They are really two...
By Alex Beardsley
on June 13, 2019
Choose the Pricing Plan That’s Best for Your Business
At callstats.io, we realize every customer is unique. That’s why we offer two distinct pricing plans, including a plan that...
Tags: WebRTC Monitoring
By Karthik BR
on June 7, 2019
How to Monitor Call Quality in Integrated Amazon Connect/Salesforce Contact Centers
Does your company use Amazon Connect with Salesforce Sales Cloud or Service Cloud? If so, you’re likely looking for a simple...
Tags: Amazon Connect
Contact center as a service (CCaaS) providers are offering WebRTC-based agent telephony services to simplify their...
Tags: WebRTC, Contact Centers
callstats.io gives network administrators detailed visibility into key Amazon Connect call quality metrics, complementing...
Tags: Amazon Connect, Contact Centers
callstats.io helped a global cloud communications platform provider proactively detect and isolate a critical service issue....
Tags: Artificial Intelligence
One major issue with end-to-end communication between pairs of endpoints is that, in many cases, those endpoints do not...
Tags: WebRTC, Networking, TURN
By Charlotta Liukas
on October 17, 2017
Choosing the Right WebRTC Provider at the Right Price
Each year, getting started with WebRTC is easier (and cheaper), however, decisions made at the start of your project still...
Tags: WebRTC
The Secure Real-time Transport Protocol (SRTP) is a security framework that extends the Real-time Transport Protocol (RTP)...
Tags: Real-time Communications, WebRTC
The first weeks of 2019 are shaping up to be very interesting for the WebRTC community. Google announced Unified Plan default...
