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Delay and jitter are naturally tied to each other, but they are not the same. Delay is a significant metric in networking...
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Amazon released a version 2 of Amazon Connect, callstats now supports all the additional CCP features, your agents can manage...
Tags: WebRTC, Amazon Connect
In the last 6 months, real-time video and audio calling usage has increased many folds. Many more endusers are working from...
Tags: WebRTC, Smart Connectivity Test, QoE
The scale at which we operate at callstats grew 30x during the lockdown, which meant that callstats infrastructure required an...
Tags: infrastructure, storage, data pipeline
When your network is terrible it causes annoying artefacts in the audio and video rendering. Typically, measured by packet...
Tags: WebRTC, getStats API, QoE
Verbling is a San Francisco based language education company, that connects language teachers with students in an online...
During this year, millions of people around the world have been experiencing an unprecedented change in their daily routines...
Tags: Networking, WebRTC Event, WebRTC Metrics Report,
We are excited to announce our first unified product with 8x8 -- “Analytics for Meetings”. This integration enables IT...
Tags: callstats.io, 8x8
We've added new voice communications metrics that are unique to contact centers, enabling you to more easily optimize...
Tags: Contact Centers, WebRTC Monitoring
When you move your contact center to a cloud provider, you improve agility and simplify operations, but you also lose...
Tags: WebRTC, WebRTC Monitoring
In response to surging customer demand, callstats.io today announced its solution is available through the AWS Marketplace,...
Tags: Amazon Connect
One major issue with end-to-end communication between pairs of endpoints is that, in many cases, those endpoints do not...
Tags: WebRTC, Networking, TURN
Each year, getting started with WebRTC is easier (and cheaper), however, decisions made at the start of your project still...
Tags: WebRTC
In its inception, WebRTC was designed to be a peer-to-peer communication technology. This means that the majority of...
The Secure Real-time Transport Protocol (SRTP) is a security framework that extends the Real-time Transport Protocol (RTP)...
Tags: Real-time Communications, WebRTC
