Web Real-time Communications (WebRTC) Blog

Articles on interesting real-time communications topics and challenges.

I am doing a software engineering internship with our dashboard team this summer. I’m also a master’s student in security and...


( read )

Tags: callstats.io, Recruiting

Deploying callstats.io for Amazon Connect is fast and easy. You don’t have to write any custom software or do any other heavy...


( read )

Tags: Amazon Connect, Contact Centers

Customers occasionally ask how callstats.io protects the privacy of the end-users monitored by our service. This is an...


( read )

Is your company launching a WebRTC-based application or service? If so, you’ll need new network monitoring and analysis tools...


( read )

Tags: WebRTC, getStats API, WebRTC Monitoring

Balancing contact center operational efficiencies and customer satisfaction can be a real challenge. You can use IVR systems,...


( read )

Tags: Amazon Connect, Contact Centers

Just a couple of weeks ago, callstats.io presented a scientific paper at the International Conference on Quality of Multimedia...


( read )

Tags: Real-time Communications, WebRTC, QoE

callstats.io serves a wide range of customers from CPaaS, CCaaS and UCaaS providers, to web meeting and video conferencing...


( read )

One of the most common requests we hear from customers is to measure the quality of experience for a WebRTC session using a...


( read )

Tags: QoE

Every once in a while someone asks me how callstats.io compares to testRTC. The answer is simple. They are really two...


( read )

At callstats.io, we realize every customer is unique. That’s why we offer two distinct pricing plans, including a plan that...


( read )

Tags: WebRTC Monitoring

Delay and jitter are naturally tied to each other, but they are not the same. Delay is a significant metric in networking...


( read )

Tags: Real-time Communications, Networking

One major issue with end-to-end communication between pairs of endpoints is that, in many cases, those endpoints do not...


( read )

Tags: WebRTC, Networking, TURN

Each year, getting started with WebRTC is easier (and cheaper), however, decisions made at the start of your project still...


( read )

Tags: WebRTC

The first weeks of 2019 are shaping up to be very interesting for the WebRTC community. Google announced Unified Plan default...


( read )

Tags: WebRTC, WebRTC-NV

The Secure Real-time Transport Protocol (SRTP) is a security framework that extends the Real-time Transport Protocol (RTP)...


( read )

Tags: Real-time Communications, WebRTC

Download Instantaneous Answers: How callstats.io Uses Artificial Intelligence to Improve Communications

Artificial Intelligence is changing the way we build, manage and troubleshoot real-time communications services. It is reducing countless man-hours of data analysis to simple AI-driven notifications that help you deliver better user experiences.This white paper describes the AI architecture and capabilities built into the callstats.io monitoring and analysis service.

ICS