Web Real-time Communications (WebRTC) Blog

Articles on interesting real-time communications topics and challenges.

Balancing contact center operational efficiencies and customer satisfaction can be a real challenge. You can use IVR systems,...


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Tags: Amazon Connect, Contact Centers

Just a couple of weeks ago, callstats.io presented a scientific paper at the International Conference on Quality of Multimedia...


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Tags: Real-time Communications, WebRTC, QoE

callstats.io serves a wide range of customers from CPaaS, CCaaS and UCaaS providers, to web meeting and video conferencing...


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One of the most common requests we hear from customers is to measure the quality of experience for a WebRTC session using a...


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Tags: QoE

Every once in a while someone asks me how callstats.io compares to testRTC. The answer is simple. They are really two...


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At callstats.io, we realize every customer is unique. That’s why we offer two distinct pricing plans, including a plan that...


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Tags: WebRTC Monitoring

Contact center as a service (CCaaS) providers are offering WebRTC-based agent telephony services to simplify their...


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Tags: WebRTC, Contact Centers

callstats.io gives network administrators detailed visibility into key Amazon Connect call quality metrics, complementing...


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Tags: Amazon Connect, Contact Centers

callstats.io helped a global cloud communications platform provider proactively detect and isolate a critical service issue....


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Tags: Artificial Intelligence

Delay and jitter are naturally tied to each other, but they are not the same. Delay is a significant metric in networking...


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Tags: Real-time Communications, Networking

One major issue with end-to-end communication between pairs of endpoints is that, in many cases, those endpoints do not...


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Tags: WebRTC, Networking, TURN

Each year, getting started with WebRTC is easier (and cheaper), however, decisions made at the start of your project still...


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Tags: WebRTC

The Secure Real-time Transport Protocol (SRTP) is a security framework that extends the Real-time Transport Protocol (RTP)...


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Tags: Real-time Communications, WebRTC

The first weeks of 2019 are shaping up to be very interesting for the WebRTC community. Google announced Unified Plan default...


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Tags: WebRTC, WebRTC-NV

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