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Call Quality Monitoring
Network Assurance Testing
We monitor thousands of WebRTC metrics per minute during a call to gauge audio/video quality.
We test network conditions using simulated WebRTC traffic and detect problems before they effect customer experiences
We use AI-driven algorithms to pinpoint trouble, increase operational efficiency and reduce user down-time
With data segmented by 6 geographic regions, contact center managers can use this report to evaluate the performance of their own service.
A leading software firm uses callstats.io to optimize communications between agents and the Amazon Connect contact center cloud.
Learn about the many benefits of adopting WebRTC for agent communications, plus practical tips for a smooth transition.