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Improve WebRTC communications with our quality management solutions

Our SaaS solutions enhance customer experiences, reduce agent downtime and boost operational efficiency.

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Deep Insights That Enable High Quality Communications

Our WebRTC call quality management solutions provide insights you need to deliver first class user experiences 

  • Call Quality Monitoring

  • Network Assurance Testing

  • Automatic Diagnostics

  • Audio/Video Quality

    Call Quality Monitoring

    We monitor thousands of WebRTC metrics per minute during a call to gauge audio/video quality.

    • eMOS scores estimate quality of experience
    • Real-time notifications flag quality problems
    • Powerful visualization enables rapid troubleshooting

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    Test Network Conditions

    Network Assurance Testing

    We test network conditions using simulated WebRTC traffic and detect problems before they effect customer experiences

    • Isolate trouble by geographic region, ISP, user group and other factors
    • API enables apps to provide a network quality indicator
    • Probe mode performs site surveys

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    AI brain

    Automatic Diagnostics

    We use AI-driven algorithms to pinpoint trouble, increase operational efficiency and reduce user down-time

    • AI/ML techniques develop inferences that save man-hours
    • Call history database helps debug intermittent problems
    • Root cause analysis identifies the source of common annoyances

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    Integrated with popular CPaaS and SDKs

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