Improve Contact Center as a Service Communications with WebRTC


When businesses decide to migrate to a cloud contact center service, many don’t realize they have an opportunity to improve communications quality at the same time. By implementing WebRTC (Web Real-Time Communications) services offered by their Contact Center as a Service (CCaaS) provider instead of legacy SIP protocol models, businesses can reduce expenses and improve customer interactions.

In this white paper, you will learn:

  • Reduce operating expenses, enhance agent productivity and improve customer experiences with WebRTC.

  • Ensure secure and reliable communications over the public internet with WebRTC.

  • Efficiently detect, isolate and resolve common WebRTC call quality issues.


Learn more about how to cut costs and improve call quality by adopting WebRTC for your contact center