When businesses decide to migrate to a cloud contact center service, many don’t realize they have an opportunity to improve communications quality at the same time. By implementing WebRTC (Web Real-Time Communications) services offered by their Contact Center as a Service (CCaaS) provider instead of legacy SIP protocol models, businesses can reduce expenses and improve customer interactions.In this white paper, you will learn:
Reduce operating expenses, enhance agent productivity and improve customer experiences with WebRTC.
Ensure secure and reliable communications over the public internet with WebRTC.
Efficiently detect, isolate and resolve common WebRTC call quality issues.