Build vs. Buy TCO Calculator for WebRTC Monitoring


This TCO analysis tool compares the total five-year expenses associated with building or buying a WebRTC monitoring solution. Designed for service providers who need to monitor a WebRTC-based communication service, it factors in up-front development costs and ongoing operations expenses for the build approach, and monthly subscription fees for the buy approach.

This Microsoft Excel-based calculator features:

  • Default values for up-front development costs and ongoing operations expenses, which makes it easy to get started
  • Customizable to analyze your own cost and labor values
  • Easily extensible to add more detail or specificity


Learn more about how to cut costs and improve call quality by adopting WebRTC for your contact center