Our report on WebRTC Performance Benchmarks for Cloud Contact Centers can help you understand the impacts
Based on a detailed analysis of over 15 million real contact center calls, this special report provides benchmark averages contact center managers can use to evaluate their own service.
We've broken the data count by geographic region so that you can see for yourself the effects of agent and BPO location relative to a variety of different provider's infrastructure.
The report presents average distributions for four WebRTC performance metrics that heavily influence quality of experience.
The report will help you: