Amazon Connect Integration monitors and analyzes the performance of Amazon Connect real-time communications, enabling you to rapidly troubleshoot issues and deliver high-quality services to your customers.

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Communications Challenges

Like any communications network, the WebRTC sessions that connect contact center agents to the Amazon Connect cloud can experience problems that impair the delivery of quality voice telephony services.



How the Solution Works
Our global solution is specifically designed to monitor and analyze WebRTC sessions that connect agents to the Amazon Connect cloud. A highly scalable and easy-to-deploy SaaS-based service, we monitor each endpoint and use AI-powered algorithms to rapidly troubleshoot problems.