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Delay and jitter are naturally tied to each other, but they are not the same. Delay is a significant metric in networking...
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There are seven crucial metrics WebRTC-enabled contact centers should be monitoring to get the most out of their service....
Tags: WebRTC, WebRTC Verticals, Amazon Connect,
Contact center agents need to reliably connect to the cloud service that delivers their calls, no matter where the agent is...
Tags: WebRTC, WebRTC Verticals, Amazon Connect,
Why Are Connection Time, Selection Time, and Wait Time Important WebRTC Metrics for Contact Centers?
Having a clear understanding of the customer journey when engaging with a contact center agent can be a solid indicator of how...
Tags: WebRTC, WebRTC Verticals, Amazon Connect,
Packet loss is an important metric for call centers looking to have high quality audio. Depending upon the level of packet...
Tags: WebRTC, WebRTC Verticals, Amazon Connect,
Many contact centers solicit feedback from users about call quality just before a call ends. By gathering user feedback, you...
Tags: WebRTC, WebRTC Verticals, Amazon Connect,
Delay is an important metric that can indicate the audio quality on a call. It can also be used to understand round-trip time,...
Tags: WebRTC, WebRTC Verticals, Amazon Connect,
Jitter is an important and widely used metric when diagnosing quality problems with real-time communications sessions. High...
Tags: WebRTC, WebRTC Verticals, Amazon Connect,
Round-trip time (RTT) is a critical metric when measuring real-time communications, and one of our most viewed dashboard...
Tags: WebRTC, WebRTC Verticals, Amazon Connect,
The first weeks of 2019 are shaping up to be very interesting for the WebRTC community. Google announced Unified Plan default...
Session Traversal Utilities for NAT (STUN) is a lightweight protocol that operates as a tool for other protocols that need...
Tags: WebRTC, Recruiting, Engineering
One major issue with end-to-end communication between pairs of endpoints is that, in many cases, those endpoints do not...
Tags: WebRTC, Networking, TURN
Each year, getting started with WebRTC is easier (and cheaper), however, decisions made at the start of your project still...
Tags: WebRTC
In its inception, WebRTC was designed to be a peer-to-peer communication technology. This means that the majority of...
The Secure Real-time Transport Protocol (SRTP) is a security framework that extends the Real-time Transport Protocol (RTP)...
Tags: Real-time Communications, WebRTC
