Delay and jitter are naturally tied to each other, but they are not the same. Delay is a significant metric in networking that...
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Articles on interesting real-time communications topics and challenges.
Contact center as a service (CCaaS) providers are offering WebRTC-based agent telephony services to simplify their infrastructure...
Tags: WebRTC, Contact Centers
When a callstats.io customer suddenly encountered call quality problems on their Amazon Connect contact center service, the RTT...
Tags: Real-time Communications, WebRTC, Amazon Connect,
A question we frequently hear from customers is: How can I measure the audio quality of a WebRTC call? It is frequently asked by...
Tags: WebRTC, Contact Centers, QoE
We are excited to announce callstats.io Monitoring and Analytics for Amazon Connect—the first real-time communications management...
Tags: WebRTC, Amazon Connect, Contact Centers,
There are seven crucial metrics WebRTC-enabled contact centers should be monitoring to get the most out of their service. These...
Tags: WebRTC, WebRTC Verticals, Amazon Connect,
Contact center agents need to reliably connect to the cloud service that delivers their calls, no matter where the agent is...
Tags: WebRTC, WebRTC Verticals, Amazon Connect,
Having a clear understanding of the customer journey when engaging with a contact center agent can be a solid indicator of how...
Tags: WebRTC, WebRTC Verticals, Amazon Connect,
Packet loss is an important metric for call centers looking to have high quality audio. Depending upon the level of packet loss,...
Tags: WebRTC, WebRTC Verticals, Amazon Connect,
Many contact centers solicit feedback from users about call quality just before a call ends. By gathering user feedback, you get...
Tags: WebRTC, WebRTC Verticals, Amazon Connect,
Delay is an important metric that can indicate the audio quality on a call. It can also be used to understand round-trip time,...
Tags: WebRTC, WebRTC Verticals, Amazon Connect,
Our top blogs of all time.
Delay and jitter are naturally tied to each other, but they are not the same. Delay is a significant metric in networking that...
In its inception, WebRTC was designed to be a peer-to-peer communication technology. This means that the majority of technology...
Round-trip time is an important metric that can indicate the quality of communications available between two end-points. It’s a...
Tags: Real-time Communications, WebRTC, Networking
The Secure Real-time Transport Protocol (SRTP) is a security framework that extends the Real-time Transport Protocol (RTP) and...
Tags: Real-time Communications, WebRTC
The first weeks of 2019 are shaping up to be very interesting for the WebRTC community. Google announced Unified Plan default...
Artificial Intelligence is changing the way we build, manage and troubleshoot real-time communications services. It is reducing countless man-hours of data analysis to simple AI-driven notifications that help you deliver better user experiences.This white paper describes the AI architecture and capabilities built into the callstats.io monitoring and analysis service.