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Delay and jitter are naturally tied to each other, but they are not the same. Delay is a significant metric in networking...
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There are seven crucial metrics WebRTC-enabled contact centers should be monitoring to get the most out of their service....
Tags: WebRTC, WebRTC Verticals, Amazon Connect,
Contact center agents need to reliably connect to the cloud service that delivers their calls, no matter where the agent is...
Tags: WebRTC, WebRTC Verticals, Amazon Connect,
Why Are Connection Time, Selection Time, and Wait Time Important WebRTC Metrics for Contact Centers?
Having a clear understanding of the customer journey when engaging with a contact center agent can be a solid indicator of how...
Tags: WebRTC, WebRTC Verticals, Amazon Connect,
Packet loss is an important metric for call centers looking to have high quality audio. Depending upon the level of packet...
Tags: WebRTC, WebRTC Verticals, Amazon Connect,
Many contact centers solicit feedback from users about call quality just before a call ends. By gathering user feedback, you...
Tags: WebRTC, WebRTC Verticals, Amazon Connect,
Delay is an important metric that can indicate the audio quality on a call. It can also be used to understand round-trip time,...
Tags: WebRTC, WebRTC Verticals, Amazon Connect,
Jitter is an important and widely used metric when diagnosing quality problems with real-time communications sessions. High...
Tags: WebRTC, WebRTC Verticals, Amazon Connect,
Round-trip time (RTT) is a critical metric when measuring real-time communications, and one of our most viewed dashboard...
Tags: WebRTC, WebRTC Verticals, Amazon Connect,
WebRTC is expanding into a lot of new verticals. Just a few weeks ago, the W3C released new use cases for WebRTC-NV in the...
Tags: WebRTC, WebRTC Verticals
The future of work is already here. There was a time when working from home was not even a possibility. Now, companies...
Tags: WebRTC Verticals, callstats.io, Remote Work,
In its inception, WebRTC was designed to be a peer-to-peer communication technology. This means that the majority of...
Each year, getting started with WebRTC is easier (and cheaper), however, decisions made at the start of your project still...
Tags: WebRTC
One major issue with end-to-end communication between pairs of endpoints is that, in many cases, those endpoints do not...
Tags: WebRTC, Networking, TURN
The Secure Real-time Transport Protocol (SRTP) is a security framework that extends the Real-time Transport Protocol (RTP)...
Tags: Real-time Communications, WebRTC
