Web Real-time Communications (WebRTC) Blog

Articles on interesting real-time communications topics and challenges.

There are seven crucial metrics WebRTC-enabled contact centers should be monitoring to get the most out of their service....


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Tags: WebRTC, WebRTC Verticals, Amazon Connect,

Many contact centers solicit feedback from users about call quality just before a call ends. By gathering user feedback, you...


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Tags: WebRTC, WebRTC Verticals, Amazon Connect,

Jiayao Yu joined callstats.io this past summer as our in-house UI/UX designer. She focused her work on our data-intensive...


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Tags: WebRTC, Amazon Connect, WebRTC Monitoring,

Whether you’re evaluating network providers for a new call center location or would like to troubleshoot call quality...


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Tags: Real-time Communications, WebRTC, Amazon Connect,

As a product manager, your goal is to provide your customers with the most valuable and reliable product possible in a...


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Tags: WebRTC, callstats.io, WebRTC Monitoring

When you buy a new phone, chances are you take into account a lot of factors: other customers reviews, reviews from your...


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Tags: callstats.io, WebRTC Monitoring

Last week, one of our customers reached out to us reporting that their end users were experiencing very bad quality...


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Tags: callstats.io, WebRTC Monitoring

At callstats.io, we have three major customer plan levels: Basic, Pro Plus, and Enterprise. These plans are designed to give...


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Tags: callstats.io, WebRTC Monitoring

Integration Enables Software Developers to Easily Monitor and Troubleshoot Their Voice, Video and Data Streaming Applications.


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Tags: WebRTC, callstats.io, WebRTC Monitoring

Delay and jitter are naturally tied to each other, but they are not the same. Delay is a significant metric in networking...


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Tags: Real-time Communications, Networking

One major issue with end-to-end communication between pairs of endpoints is that, in many cases, those endpoints do not...


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Tags: WebRTC, Networking, TURN

Each year, getting started with WebRTC is easier (and cheaper), however, decisions made at the start of your project still...


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Tags: WebRTC

WebRTC is an HTML5 API defined in the W3C that supports plugin-free video and audio calls between browsers. WebRTC traffic is...


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Tags: WebRTC, getStats API

The Secure Real-time Transport Protocol (SRTP) is a security framework that extends the Real-time Transport Protocol (RTP)...


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Tags: Real-time Communications, WebRTC

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