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Web Real-time Communications (WebRTC) Blog

Articles on interesting real-time communications topics and challenges.

When a customer reports an issue that endusers are facing, oftentimes it is the enduser's device, network, or environment...

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Tags: WebRTC Monitoring, Smart Connectivity Test, dashboard,

At, we realize every customer is unique. That’s why we offer several distinct pricing plans, including a plan...

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Tags: WebRTC Monitoring, pricing

Integration Enables Software Developers to Easily Monitor and Troubleshoot Their Voice, Video and Data Streaming Applications.

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Tags: WebRTC,, WebRTC Monitoring,

In the past couple of weeks, we changed the way visualise data in the conference graphs, below is a summary list of changes:

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Tags: SFU, WebRTC Monitoring, dashboard,

When a customer reports an issue that endusers are facing, quite often it is the enduser's device, network, or environment...

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Tags: WebRTC Monitoring, Security, ICE,

We've added new voice communications metrics that are unique to contact centers, enabling you to more easily optimize...

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Tags: Contact Centers,, WebRTC Monitoring,

When you move your contact center to a cloud provider, you improve agility and simplify operations, but you also lose...

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Tags: WebRTC, WebRTC Monitoring

After a contact center manager has taken action to begin monitoring WebRTC metrics, the natural next question is “what are the...

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Tags: WebRTC, Contact Centers, WebRTC Monitoring

If you’re using WebRTC to connect agents with your contact center as a service (CCaaS) provider, you’re probably investigating...

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Tags: Contact Centers, WebRTC Monitoring, Smart Connectivity Test

Is your company launching a WebRTC-based application or service? If so, you’ll need new network monitoring and analysis tools...

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Tags: WebRTC, getStats API, WebRTC Monitoring

Delay and jitter are naturally tied to each other, but they are not the same. Delay is a significant metric in networking...

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Tags: Real-time Communications, Networking

In its inception, WebRTC was designed to be a peer-to-peer communication technology. This means that the majority of...

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Tags: WebRTC, MCU, P2P,

Each year, getting started with WebRTC is easier (and cheaper), however, decisions made at the start of your project still...

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Tags: WebRTC

Round-trip time is an important metric that can indicate the quality of communications available between two end-points. It’s...

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Tags: Real-time Communications, WebRTC, Networking

One major issue with end-to-end communication between pairs of endpoints is that, in many cases, those endpoints do not...

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Tags: WebRTC, Networking, TURN

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Artificial Intelligence is changing the way we build, manage and troubleshoot real-time communications services. It is reducing countless man-hours of data analysis to simple AI-driven notifications that help you deliver better user experiences.This white paper describes the AI architecture and capabilities built into the monitoring and analysis service.