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Web Real-time Communications (WebRTC) Blog

Articles on interesting real-time communications topics and challenges.

We've added new voice communications metrics that are unique to contact centers, enabling you to more easily optimize...


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Tags: Contact Centers, WebRTC Monitoring

When you move your contact center to a cloud provider, you improve agility and simplify operations, but you also lose...


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Tags: WebRTC, WebRTC Monitoring

After a contact center manager has taken action to begin monitoring WebRTC metrics, the natural next question is “what are the...


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Tags: WebRTC, Contact Centers, WebRTC Monitoring

If you’re using WebRTC to connect agents with your contact center as a service (CCaaS) provider, you’re probably investigating...


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Tags: Contact Centers, WebRTC Monitoring, Smart Connectivity Test

Is your company launching a WebRTC-based application or service? If so, you’ll need new network monitoring and analysis tools...


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Tags: WebRTC, getStats API, WebRTC Monitoring

At callstats.io, we realize every customer is unique. That’s why we offer two distinct pricing plans, including a plan that...


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Tags: WebRTC Monitoring

There are seven crucial metrics WebRTC-enabled contact centers should be monitoring to get the most out of their service....


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Tags: WebRTC, WebRTC Verticals, Amazon Connect,

Many contact centers solicit feedback from users about call quality just before a call ends. By gathering user feedback, you...


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Tags: WebRTC, WebRTC Verticals, Amazon Connect,

Jiayao Yu joined callstats.io this past summer as our in-house UI/UX designer. She focused her work on our data-intensive...


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Tags: WebRTC, Amazon Connect, WebRTC Monitoring,

Delay and jitter are naturally tied to each other, but they are not the same. Delay is a significant metric in networking...


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Tags: Real-time Communications, Networking

One major issue with end-to-end communication between pairs of endpoints is that, in many cases, those endpoints do not...


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Tags: WebRTC, Networking, TURN

The first weeks of 2019 are shaping up to be very interesting for the WebRTC community. Google announced Unified Plan default...


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Tags: WebRTC, WebRTC-NV

The Secure Real-time Transport Protocol (SRTP) is a security framework that extends the Real-time Transport Protocol (RTP)...


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Tags: Real-time Communications, WebRTC

Each year, getting started with WebRTC is easier (and cheaper), however, decisions made at the start of your project still...


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Tags: WebRTC

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