Check out our Amazon Connect solution! Learn More

Web Real-time Communications (WebRTC) Blog

Articles on interesting real-time communications topics and challenges.

In the last 6 months, real-time video and audio calling usage has increased many folds. Many more endusers are working from...


( read )

Tags: WebRTC, Smart Connectivity Test, QoE

When your network is terrible it causes annoying artefacts in the audio and video rendering. Typically, measured by packet...


( read )

Tags: WebRTC, getStats API, QoE

When you move your contact center to a cloud provider, you improve agility and simplify operations, but you also lose...


( read )

Tags: WebRTC, WebRTC Monitoring

After a contact center manager has taken action to begin monitoring WebRTC metrics, the natural next question is “what are the...


( read )

Tags: WebRTC, Contact Centers, WebRTC Monitoring

Is your company launching a WebRTC-based application or service? If so, you’ll need new network monitoring and analysis tools...


( read )

Tags: WebRTC, getStats API, WebRTC Monitoring

Just a couple of weeks ago, callstats.io presented a scientific paper at the International Conference on Quality of Multimedia...


( read )

Tags: Real-time Communications, WebRTC, QoE

Contact center as a service (CCaaS) providers are offering WebRTC-based agent telephony services to simplify their...


( read )

Tags: WebRTC, Contact Centers

When a callstats.io customer suddenly encountered call quality problems on their Amazon Connect contact center service, the...


( read )

Tags: Real-time Communications, WebRTC, Amazon Connect,

A question we frequently hear from customers is: How can I measure the audio quality of a WebRTC call? It is frequently asked...


( read )

Tags: WebRTC, Contact Centers, QoE

Delay and jitter are naturally tied to each other, but they are not the same. Delay is a significant metric in networking...


( read )

Tags: Real-time Communications, Networking

One major issue with end-to-end communication between pairs of endpoints is that, in many cases, those endpoints do not...


( read )

Tags: WebRTC, Networking, TURN

Each year, getting started with WebRTC is easier (and cheaper), however, decisions made at the start of your project still...


( read )

Tags: WebRTC

In its inception, WebRTC was designed to be a peer-to-peer communication technology. This means that the majority of...


( read )

Tags: WebRTC, MCU, P2P,

The Secure Real-time Transport Protocol (SRTP) is a security framework that extends the Real-time Transport Protocol (RTP)...


( read )

Tags: Real-time Communications, WebRTC

Download Instantaneous Answers: How callstats.io Uses Artificial Intelligence to Improve Communications

Artificial Intelligence is changing the way we build, manage and troubleshoot real-time communications services. It is reducing countless man-hours of data analysis to simple AI-driven notifications that help you deliver better user experiences.This white paper describes the AI architecture and capabilities built into the callstats.io monitoring and analysis service.

ICS