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Web Real-time Communications (WebRTC) Blog

Articles on interesting real-time communications topics and challenges.

Integration Enables Software Developers to Easily Monitor and Troubleshoot Their Voice, Video and Data Streaming Applications.

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Tags: WebRTC,, WebRTC Monitoring,

Amazon released a version 2 of Amazon Connect, callstats now supports all the additional CCP features, your agents can manage...

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Tags: WebRTC, Amazon Connect, integration

In the last 6 months, real-time video and audio calling usage has increased many folds. Many more endusers are working from...

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Tags: WebRTC, Smart Connectivity Test, QoE,

When your network is terrible it causes annoying artefacts in the audio and video rendering. Typically, measured by packet...

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Tags: WebRTC, getStats API,,

When you move your contact center to a cloud provider, you improve agility and simplify operations, but you also lose...

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Tags: WebRTC, WebRTC Monitoring

After a contact center manager has taken action to begin monitoring WebRTC metrics, the natural next question is “what are the...

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Tags: WebRTC, Contact Centers, WebRTC Monitoring

Is your company launching a WebRTC-based application or service? If so, you’ll need new network monitoring and analysis tools...

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Tags: WebRTC, getStats API, WebRTC Monitoring

Just a couple of weeks ago, presented a scientific paper at the International Conference on Quality of Multimedia...

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Tags: Real-time Communications, WebRTC, QoE

Contact center as a service (CCaaS) providers are offering WebRTC-based agent telephony services to simplify their...

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Tags: WebRTC, Contact Centers

When a customer suddenly encountered call quality problems on their Amazon Connect contact center service, the...

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Tags: Real-time Communications, WebRTC, Amazon Connect,

Delay and jitter are naturally tied to each other, but they are not the same. Delay is a significant metric in networking...

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Tags: Real-time Communications, Networking

In its inception, WebRTC was designed to be a peer-to-peer communication technology. This means that the majority of...

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Tags: WebRTC, MCU, P2P,

Each year, getting started with WebRTC is easier (and cheaper), however, decisions made at the start of your project still...

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Tags: WebRTC

One major issue with end-to-end communication between pairs of endpoints is that, in many cases, those endpoints do not...

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Tags: WebRTC, Networking, TURN

Round-trip time is an important metric that can indicate the quality of communications available between two end-points. It’s...

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Tags: Real-time Communications, WebRTC, Networking

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