Delay and jitter are naturally tied to each other, but they are not the same. Delay is a significant metric in networking...
Contact center as a service (CCaaS) providers are offering WebRTC-based agent telephony services to simplify their...
Tags: WebRTC, Contact Centers
When a callstats.io customer suddenly encountered call quality problems on their Amazon Connect contact center service, the...
Tags: Real-time Communications, WebRTC, Amazon Connect,
A question we frequently hear from customers is: How can I measure the audio quality of a WebRTC call? It is frequently asked...
Tags: WebRTC, Contact Centers, QoE
We are excited to announce callstats.io Monitoring and Analytics for Amazon Connect—the first real-time communications...
Tags: WebRTC, Amazon Connect, Contact Centers,
There are seven crucial metrics WebRTC-enabled contact centers should be monitoring to get the most out of their service....
Tags: WebRTC, WebRTC Verticals, Amazon Connect,
Contact center agents need to reliably connect to the cloud service that delivers their calls, no matter where the agent is...
Tags: WebRTC, WebRTC Verticals, Amazon Connect,
Why Are Connection Time, Selection Time, and Wait Time Important WebRTC Metrics for Contact Centers?
Having a clear understanding of the customer journey when engaging with a contact center agent can be a solid indicator of how...
Tags: WebRTC, WebRTC Verticals, Amazon Connect,
Packet loss is an important metric for call centers looking to have high quality audio. Depending upon the level of packet...
Tags: WebRTC, WebRTC Verticals, Amazon Connect,
Many contact centers solicit feedback from users about call quality just before a call ends. By gathering user feedback, you...
Tags: WebRTC, WebRTC Verticals, Amazon Connect,
Delay is an important metric that can indicate the audio quality on a call. It can also be used to understand round-trip time,...
Tags: WebRTC, WebRTC Verticals, Amazon Connect,
One major issue with end-to-end communication between pairs of endpoints is that, in many cases, those endpoints do not...
Tags: WebRTC, Networking, TURN
By Charlotta Liukas
on October 17, 2017
Choosing the Right WebRTC Provider at the Right Price
Each year, getting started with WebRTC is easier (and cheaper), however, decisions made at the start of your project still...
Tags: WebRTC
The Secure Real-time Transport Protocol (SRTP) is a security framework that extends the Real-time Transport Protocol (RTP)...
Tags: Real-time Communications, WebRTC
By Lasse Lumiaho
on July 6, 2015
Basics of WebRTC getStats() API
WebRTC is an HTML5 API defined in the W3C that supports plugin-free video and audio calls between browsers. WebRTC traffic is...
Tags: WebRTC, getStats API
