Delay and jitter are naturally tied to each other, but they are not the same. Delay is a significant metric in networking...
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When you move your contact center to a cloud provider, you improve agility and simplify operations, but you also lose...
Tags: WebRTC, WebRTC Monitoring
After a contact center manager has taken action to begin monitoring WebRTC metrics, the natural next question is “what are the...
Tags: WebRTC, Contact Centers, WebRTC Monitoring
Is your company launching a WebRTC-based application or service? If so, you’ll need new network monitoring and analysis tools...
Tags: WebRTC, getStats API, WebRTC Monitoring
Just a couple of weeks ago, callstats.io presented a scientific paper at the International Conference on Quality of Multimedia...
Tags: Real-time Communications, WebRTC, QoE
Contact center as a service (CCaaS) providers are offering WebRTC-based agent telephony services to simplify their...
Tags: WebRTC, Contact Centers
When a callstats.io customer suddenly encountered call quality problems on their Amazon Connect contact center service, the...
Tags: Real-time Communications, WebRTC, Amazon Connect,
A question we frequently hear from customers is: How can I measure the audio quality of a WebRTC call? It is frequently asked...
Tags: WebRTC, Contact Centers, QoE
We are excited to announce callstats.io Monitoring and Analytics for Amazon Connect—the first real-time communications...
Tags: WebRTC, Amazon Connect, Contact Centers,
There are seven crucial metrics WebRTC-enabled contact centers should be monitoring to get the most out of their service....
Tags: WebRTC, WebRTC Verticals, Amazon Connect,
Contact center agents need to reliably connect to the cloud service that delivers their calls, no matter where the agent is...
Tags: WebRTC, WebRTC Verticals, Amazon Connect,
One major issue with end-to-end communication between pairs of endpoints is that, in many cases, those endpoints do not...
Tags: WebRTC, Networking, TURN
Each year, getting started with WebRTC is easier (and cheaper), however, decisions made at the start of your project still...
Tags: WebRTC
The Secure Real-time Transport Protocol (SRTP) is a security framework that extends the Real-time Transport Protocol (RTP)...
Tags: Real-time Communications, WebRTC
In its inception, WebRTC was designed to be a peer-to-peer communication technology. This means that the majority of...
