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Delay and jitter are naturally tied to each other, but they are not the same. Delay is a significant metric in networking that...
Callstats is now LIVE on Genesys AppFoundry Learn More
The 🌍 is now more accustomed than ever to meeting other people via Video and not only is the world conducting more and more...
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Tags: WebRTC, Smart Connectivity Test, QoE,
We’ve all been there. A video call starts, everything looks fine as people come in and start speaking about covid restrictions...
Tags: WebRTC, Smart Connectivity Test, QoE,
Integration Enables Software Developers to Easily Monitor and Troubleshoot Their Voice, Video and Data Streaming Applications.
Tags: WebRTC, callstats.io, WebRTC Monitoring,
Amazon released a version 2 of Amazon Connect, callstats now supports all the additional CCP features, your agents can manage...
Tags: WebRTC, Amazon Connect, integration
In the last 6 months, real-time video and audio calling usage has increased many folds. Many more endusers are working from home...
Tags: WebRTC, Smart Connectivity Test, QoE,
When your network is terrible it causes annoying artefacts in the audio and video rendering. Typically, measured by packet loss,...
Tags: WebRTC, getStats API, callstats.io,
When you move your contact center to a cloud provider, you improve agility and simplify operations, but you also lose visibility...
Tags: WebRTC, WebRTC Monitoring
After a contact center manager has taken action to begin monitoring WebRTC metrics, the natural next question is “what are the...
Tags: WebRTC, Contact Centers, WebRTC Monitoring
Is your company launching a WebRTC-based application or service? If so, you’ll need new network monitoring and analysis tools to...
Tags: WebRTC, getStats API, WebRTC Monitoring
Just a couple of weeks ago, callstats.io presented a scientific paper at the International Conference on Quality of Multimedia...
Tags: Real-time Communications, WebRTC, QoE
In its inception, WebRTC was designed to be a peer-to-peer communication technology. This means that the majority of technology...
Round-trip time is an important metric that can indicate the quality of communications available between two end-points. It’s a...
Tags: Real-time Communications, WebRTC, Networking
The Secure Real-time Transport Protocol (SRTP) is a security framework that extends the Real-time Transport Protocol (RTP) and...
Tags: Real-time Communications, WebRTC
The first weeks of 2019 are shaping up to be very interesting for the WebRTC community. Google announced Unified Plan default...
