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Web Real-time Communications (WebRTC) Blog

Articles on interesting real-time communications topics and challenges.

callstats added new identifiers to better tag your users in a call.

The integration steps are backwards compatible and these ...


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Tags: Customer Support, REST API, changelog,

Amazon released a version 2 of Amazon Connect, callstats now supports all the additional CCP features, your agents can manage...


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Tags: WebRTC, Amazon Connect, integration

We've added new voice communications metrics that are unique to contact centers, enabling you to more easily optimize...


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Tags: Contact Centers, callstats.io, WebRTC Monitoring,

Attention Twilio Flex customers: the callstats.io Monitoring and Analytics service now supports Twilio Flex cloud contact...


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Tags: Contact Centers, integration

Delay and jitter are naturally tied to each other, but they are not the same. Delay is a significant metric in networking...


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Tags: Real-time Communications, Networking

In its inception, WebRTC was designed to be a peer-to-peer communication technology. This means that the majority of...


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Tags: WebRTC, MCU, P2P,

Each year, getting started with WebRTC is easier (and cheaper), however, decisions made at the start of your project still...


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Tags: WebRTC

Round-trip time is an important metric that can indicate the quality of communications available between two end-points. It’s...


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Tags: Real-time Communications, WebRTC, Networking

One major issue with end-to-end communication between pairs of endpoints is that, in many cases, those endpoints do not...


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Tags: WebRTC, Networking, TURN

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Artificial Intelligence is changing the way we build, manage and troubleshoot real-time communications services. It is reducing countless man-hours of data analysis to simple AI-driven notifications that help you deliver better user experiences.This white paper describes the AI architecture and capabilities built into the callstats.io monitoring and analysis service.

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