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Delay and jitter are naturally tied to each other, but they are not the same. Delay is a significant metric in networking...
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callstats added new identifiers to better tag your users in a call.
The integration steps are backwards compatible and these ...
Tags: Customer Support, REST API, changelog,
Amazon released a version 2 of Amazon Connect, callstats now supports all the additional CCP features, your agents can manage...
Tags: WebRTC, Amazon Connect, integration
We've added new voice communications metrics that are unique to contact centers, enabling you to more easily optimize...
Tags: Contact Centers, callstats.io, WebRTC Monitoring,
Attention Twilio Flex customers: the callstats.io Monitoring and Analytics service now supports Twilio Flex cloud contact...
Tags: Contact Centers, integration
In its inception, WebRTC was designed to be a peer-to-peer communication technology. This means that the majority of...
Each year, getting started with WebRTC is easier (and cheaper), however, decisions made at the start of your project still...
Tags: WebRTC
Round-trip time is an important metric that can indicate the quality of communications available between two end-points. It’s...
Tags: Real-time Communications, WebRTC, Networking
One major issue with end-to-end communication between pairs of endpoints is that, in many cases, those endpoints do not...
Tags: WebRTC, Networking, TURN
