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Delay and jitter are naturally tied to each other, but they are not the same. Delay is a significant metric in networking that...
Callstats is now LIVE on Genesys AppFoundry Learn More
callstats added new identifiers to better tag your users in a call.
The integration steps are backwards compatible and these ...
Tags: Customer Support, REST API, changelog,
Amazon released a version 2 of Amazon Connect, callstats now supports all the additional CCP features, your agents can manage...
Tags: WebRTC, Amazon Connect, integration
We've added new voice communications metrics that are unique to contact centers, enabling you to more easily optimize...
Tags: Contact Centers, callstats.io, WebRTC Monitoring,
Attention Twilio Flex customers: the callstats.io Monitoring and Analytics service now supports Twilio Flex cloud contact...
Tags: Contact Centers, integration
In its inception, WebRTC was designed to be a peer-to-peer communication technology. This means that the majority of technology...
Round-trip time is an important metric that can indicate the quality of communications available between two end-points. It’s a...
Tags: Real-time Communications, WebRTC, Networking
The Secure Real-time Transport Protocol (SRTP) is a security framework that extends the Real-time Transport Protocol (RTP) and...
Tags: Real-time Communications, WebRTC
The first weeks of 2019 are shaping up to be very interesting for the WebRTC community. Google announced Unified Plan default...
