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Web Real-time Communications (WebRTC) Blog

Articles on interesting real-time communications topics and challenges.

We've added new voice communications metrics that are unique to contact centers, enabling you to more easily optimize...


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Tags: Contact Centers, WebRTC Monitoring

After a contact center manager has taken action to begin monitoring WebRTC metrics, the natural next question is “what are the...


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Tags: WebRTC, Contact Centers, WebRTC Monitoring

If you’re using WebRTC to connect agents with your contact center as a service (CCaaS) provider, you’re probably investigating...


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Tags: Contact Centers, WebRTC Monitoring, Smart Connectivity Test

Attention Twilio Flex customers: the callstats.io Monitoring and Analytics service now supports Twilio Flex cloud contact...


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Tags: Contact Centers

Deploying callstats.io for Amazon Connect is fast and easy. You don’t have to write any custom software or do any other heavy...


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Tags: Amazon Connect, Contact Centers

Balancing contact center operational efficiencies and customer satisfaction can be a real challenge. You can use IVR systems,...


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Tags: Amazon Connect, Contact Centers

Contact center as a service (CCaaS) providers are offering WebRTC-based agent telephony services to simplify their...


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Tags: WebRTC, Contact Centers

callstats.io gives network administrators detailed visibility into key Amazon Connect call quality metrics, complementing...


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Tags: Amazon Connect, Contact Centers

Are you a contact center agent about to use Amazon Connect for the first time? Follow our ten tips to avoid common Contact...


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Tags: Amazon Connect, Contact Centers

New open-source software from callstats.io lets Amazon Connect contact center agents manage call quality in real-time. Agents...


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Tags: Amazon Connect, Contact Centers

Delay and jitter are naturally tied to each other, but they are not the same. Delay is a significant metric in networking...


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Tags: Real-time Communications, Networking

One major issue with end-to-end communication between pairs of endpoints is that, in many cases, those endpoints do not...


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Tags: WebRTC, Networking, TURN

The first weeks of 2019 are shaping up to be very interesting for the WebRTC community. Google announced Unified Plan default...


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Tags: WebRTC, WebRTC-NV

The Secure Real-time Transport Protocol (SRTP) is a security framework that extends the Real-time Transport Protocol (RTP)...


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Tags: Real-time Communications, WebRTC

Each year, getting started with WebRTC is easier (and cheaper), however, decisions made at the start of your project still...


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Tags: WebRTC

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