Real-time Communications Blog

Articles on interesting real-time communications topics and challenges.

When a callstats.io customer suddenly encountered call quality problems on their Amazon Connect contact center service, the...


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Tags: Real-time Communications, WebRTC, Amazon Connect,

This is the final post in a three-blog series exploring the use of WebRTC in cloud contact centers


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Tags: Amazon Connect, Contact Centers

This is the second in a three-part series exploring the use of WebRTC in cloud contact centers


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Tags: Amazon Connect, Contact Centers

This is the first in a three-part series exploring the use of WebRTC in cloud contact center services


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Tags: Amazon Connect, Contact Centers

Callstats.io is excited to join Amazon Connect on stage in booth #2106 at Enterprise Connect 2019 to deliver a joint...


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Tags: Amazon Connect, Contact Centers

A question we frequently hear from customers is: How can I measure the audio quality of a WebRTC call? It is frequently asked...


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Tags: WebRTC, Contact Centers, QoE

There are seven crucial metrics WebRTC-enabled contact centers should be monitoring to get the most out of their service....


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Tags: WebRTC, WebRTC Verticals, Amazon Connect,

Contact center agents need to reliably connect to the cloud service that delivers their calls, no matter where the agent is...


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Tags: WebRTC, WebRTC Verticals, Amazon Connect,

Delay and jitter are naturally tied to each other, but they are not the same. Delay is a significant metric in networking...


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Tags: Real-time Communications, Networking

One major issue with end-to-end communication between pairs of endpoints is that, in many cases, those endpoints do not...


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Tags: WebRTC, Networking, TURN

Each year, getting started with WebRTC is easier (and cheaper), however, decisions made at the start of your project still...


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Tags: WebRTC

WebRTC is an HTML5 API defined in the W3C that supports plugin-free video and audio calls between browsers. WebRTC traffic is...


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Tags: WebRTC, getStats API

The Secure Real-time Transport Protocol (SRTP) is a security framework that extends the Real-time Transport Protocol (RTP)...


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Tags: Real-time Communications, WebRTC

Download Instantaneous Answers: How callstats.io Uses Artificial Intelligence to Improve Communications

Artificial Intelligence is changing the way we build, manage and troubleshoot real-time communications services. It is reducing countless man-hours of data analysis to simple AI-driven notifications that help you deliver better user experiences.This white paper describes the AI architecture and capabilities built into the callstats.io monitoring and analysis service.

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