Real-time Communications Blog

Articles on interesting real-time communications topics and challenges.

Bots are changing the way users interact with the Internet to gather information and communicate with businesses and...


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Tags: WebRTC Use Cases, WebRTC Verticals, Contact Centers,

When businesses need to offer a point of contact for their customers to get service and support, today’s best choice is an...


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Tags: Contact Centers, Amazon Connect, WebRTC Verticals,

Today, callstats.io announced two exciting developments with Amazon: we have completed an integration with Amazon Connect, a...


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Tags: Contact Centers, Amazon Connect, callstats.io,

Succeeding at quality customer service has always been a daunting task. How much money are you willing to funnel into a...


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Tags: Amazon Connect, Contact Centers, WebRTC Verticals,

Contact centers are rapidly moving into the cloud for ease of use, flexibility, and reliability. Paired with WebRTC APIs that...


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Tags: Contact Centers, Amazon Connect, WebRTC Verticals

When was the last time you used a landline telephone to communicate overseas? Exactly - instant messaging, chat and...


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Tags: WebRTC, Contact Centers, WebRTC Verticals

Delay and jitter are naturally tied to each other, but they are not the same. Delay is a significant metric in networking...


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Tags: Real-time Communications, Networking

One major issue with end-to-end communication between pairs of endpoints is that, in many cases, those endpoints do not...


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Tags: Networking, WebRTC, TURN

Each year, getting started with WebRTC is easier (and cheaper), however, decisions made at the start of your project still...


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Tags: WebRTC

WebRTC is an HTML5 API defined in the W3C that supports plugin-free video and audio calls between browsers. WebRTC traffic is...


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Tags: WebRTC, getStats API

Nowadays, the most important metric on the Internet is latency because applications are becoming more interactive. Ergo, the...


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Tags: Networking, Real-time Communications

Download Instantaneous Answers: How callstats.io Uses Artificial Intelligence to Improve Communications

Artificial Intelligence is changing the way we build, manage and troubleshoot real-time communications services. It is reducing countless man-hours of data analysis to simple AI-driven notifications that help you deliver better user experiences.This white paper describes the AI architecture and capabilities built into the callstats.io monitoring and analysis service.

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