Delay and jitter are naturally tied to each other, but they are not the same. Delay is a significant metric in networking that...
Irish technology company Spearline acquires Callstats from 8x8. Learn More
Articles on interesting real-time communications topics and challenges.
This is the second in a three-part series exploring the use of WebRTC in cloud contact centers (here are parts 1 and 3).
Tags: Amazon Connect, Contact Centers
This is the first in a three-part series exploring the use of WebRTC in cloud contact center services (here are parts 2 and 3).
Tags: Amazon Connect, Contact Centers
Callstats.io is excited to join Amazon Connect on stage in booth #2106 at Enterprise Connect 2019 to deliver a joint...
Tags: Amazon Connect, Contact Centers
We are excited to announce callstats.io Monitoring and Analytics for Amazon Connect—the first real-time communications management...
Tags: WebRTC, Amazon Connect, Contact Centers,
There are seven crucial metrics WebRTC-enabled contact centers should be monitoring to get the most out of their service. These...
Tags: WebRTC, WebRTC Verticals, Amazon Connect,
Contact center agents need to reliably connect to the cloud service that delivers their calls, no matter where the agent is...
Tags: WebRTC, WebRTC Verticals, Amazon Connect,
Having a clear understanding of the customer journey when engaging with a contact center agent can be a solid indicator of how...
Tags: WebRTC, WebRTC Verticals, Amazon Connect,
Packet loss is an important metric for call centers looking to have high quality audio. Depending upon the level of packet loss,...
Tags: WebRTC, WebRTC Verticals, Amazon Connect,
Many contact centers solicit feedback from users about call quality just before a call ends. By gathering user feedback, you get...
Tags: WebRTC, WebRTC Verticals, Amazon Connect,
Our top blogs of all time.
Delay and jitter are naturally tied to each other, but they are not the same. Delay is a significant metric in networking that...
Round-trip time is an important metric that can indicate the quality of communications available between two end-points. It’s a...
Tags: Real-time Communications, WebRTC, Networking
The Secure Real-time Transport Protocol (SRTP) is a security framework that extends the Real-time Transport Protocol (RTP) and...
Tags: Real-time Communications, WebRTC
In its inception, WebRTC was designed to be a peer-to-peer communication technology. This means that the majority of technology...
WebRTC has vast, exciting use cases in internet of things devices, peer-to-peer video, messaging, content sharing, and...
Tags: WebRTC, WebRTC Verticals
Artificial Intelligence is changing the way we build, manage and troubleshoot real-time communications services. It is reducing countless man-hours of data analysis to simple AI-driven notifications that help you deliver better user experiences.This white paper describes the AI architecture and capabilities built into the callstats.io monitoring and analysis service.