Web Real-time Communications (WebRTC) Blog

Articles on interesting real-time communications topics and challenges.

By Karthik BR on July 25, 2019

Integrate callstats.io with Amazon Connect in Less Than 30 Minutes

Deploying callstats.io for Amazon Connect is fast and easy. You don’t have to write any custom software or do any other heavy...


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Tags: Amazon Connect, Contact Centers

By Varun Singh on July 8, 2019

Ten Tips for Improving Contact Center CX and Economics

Balancing contact center operational efficiencies and customer satisfaction can be a real challenge. You can use IVR systems,...


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Tags: Amazon Connect, Contact Centers

By Karthik BR on June 7, 2019

How to Monitor Call Quality in Integrated Amazon Connect/Salesforce Contact Centers

Does your company use Amazon Connect with Salesforce Sales Cloud or Service Cloud? If so, you’re likely looking for a simple...


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Tags: Amazon Connect

By Binoy Chemmagate on May 30, 2019

Complement Amazon Connect Metrics with Call Quality Insights From callstats.io

callstats.io gives network administrators detailed visibility into key Amazon Connect call quality metrics, complementing...


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Tags: Amazon Connect, Contact Centers

By Karthik BR on May 15, 2019

Ten Helpful Hints for New Amazon Connect Agents

Are you a contact center agent about to use Amazon Connect for the first time? Follow our ten tips to avoid common Contact...


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Tags: Amazon Connect, Contact Centers

By Chad Hart on May 6, 2019

Optimize Amazon Connect Customer Experiences with New Open-Source Software from callstats.io

New open-source software from callstats.io lets Amazon Connect contact center agents manage call quality in real-time. Agents...


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Tags: Amazon Connect, Contact Centers

By Lennart Schulte on April 18, 2019

How to Use callstats.io RTT Metric to Isolate Amazon Connect Performance Issues

When a callstats.io customer suddenly encountered call quality problems on their Amazon Connect contact center service, the...


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Tags: Real-time Communications, WebRTC, Amazon Connect,

By Carl Blume on April 3, 2019

What Are the Most Common Issues Using WebRTC in Contact Centers?

This is the final post in a three-blog series exploring the use of WebRTC in cloud contact centers


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Tags: Amazon Connect, Contact Centers

By Carl Blume on March 28, 2019

Migrate Your Contact Center to WebRTC with Confidence

This is the second in a three-part series exploring the use of WebRTC in cloud contact centers


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Tags: Amazon Connect, Contact Centers

By Carl Blume on March 21, 2019

WebRTC-Based Cloud Contact Center Solutions: What are You Waiting For?

This is the first in a three-part series exploring the use of WebRTC in cloud contact center services


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Tags: Amazon Connect, Contact Centers

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By Allie Mellen on March 7, 2018

The Difference Between Jitter and Latency

Delay and jitter are naturally tied to each other, but they are not the same. Delay is a significant metric in networking...


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Tags: Real-time Communications, Networking

By Lennart Schulte on October 26, 2017

Why Does Your WebRTC Product Need a TURN Server?

One major issue with end-to-end communication between pairs of endpoints is that, in many cases, those endpoints do not...


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Tags: WebRTC, Networking, TURN

By Charlotta Liukas on October 17, 2017

Choosing the Right WebRTC Provider at the Right Price

Each year, getting started with WebRTC is easier (and cheaper), however, decisions made at the start of your project still...


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Tags: WebRTC

By Marcin Nagy on January 10, 2019

What is Unified Plan and How Will it Affect your WebRTC Development?

The first weeks of 2019 are shaping up to be very interesting for the WebRTC community. Google announced Unified Plan default...


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Tags: WebRTC, WebRTC-NV

By Allie Mellen on May 16, 2018

Explaining the Secure Real-time Transport Protocol (SRTP)

The Secure Real-time Transport Protocol (SRTP) is a security framework that extends the Real-time Transport Protocol (RTP)...


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Tags: Real-time Communications, WebRTC

Download Instantaneous Answers: How callstats.io Uses Artificial Intelligence to Improve Communications

Artificial Intelligence is changing the way we build, manage and troubleshoot real-time communications services. It is reducing countless man-hours of data analysis to simple AI-driven notifications that help you deliver better user experiences.This white paper describes the AI architecture and capabilities built into the callstats.io monitoring and analysis service.
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