Delay and jitter are naturally tied to each other, but they are not the same. Delay is a significant metric in networking...
There are seven crucial metrics WebRTC-enabled contact centers should be monitoring to get the most out of their service....
Tags: WebRTC Use Cases, WebRTC Verticals, WebRTC Monitoring,
Contact center agents need to reliably connect to the cloud service that delivers their calls, no matter where the agent is...
Tags: WebRTC Use Cases, WebRTC Verticals, WebRTC,
Why Are Connection Time, Selection Time, and Wait Time Important WebRTC Metrics for Contact Centers?
Having a clear understanding of the customer journey when engaging with a contact center agent can be a solid indicator of how...
Tags: WebRTC Use Cases, WebRTC, WebRTC Verticals,
Packet loss is an important metric for call centers looking to have high quality audio. Depending upon the level of packet...
Many contact centers solicit feedback from users about call quality just before a call ends. By gathering user feedback, you...
Tags: WebRTC Verticals, WebRTC Use Cases, WebRTC Metrics Report,
Delay is an important metric that can indicate the audio quality on a call. It can also be used to understand round-trip time,...
Tags: WebRTC Use Cases, WebRTC Verticals, WebRTC,
Jitter is an important and widely used metric when diagnosing quality problems with real-time communications sessions. High...
Tags: WebRTC, WebRTC Verticals, Contact Centers,
Round-trip time (RTT) is a critical metric when measuring real-time communications, and one of our most viewed dashboard...
Tags: WebRTC, WebRTC Verticals, WebRTC Use Cases,
WebRTC is already making waves in contact center technology. We have seen how, using WebRTC, developers can improve call...
Tags: Infographic, Contact Centers, Amazon Connect
By Jiayao Yu
on December 20, 2018
Design Challenges with Data Analytics
Jiayao Yu joined callstats.io this past summer as our in-house UI/UX designer. She focused her work on our data-intensive...
Tags: Smart Connectivity Test, WebRTC Monitoring, Amazon Connect,
One major issue with end-to-end communication between pairs of endpoints is that, in many cases, those endpoints do not...
Tags: Networking, WebRTC, TURN
By Charlotta Liukas
on October 17, 2017
Choosing the Right WebRTC Provider at the Right Price
Each year, getting started with WebRTC is easier (and cheaper), however, decisions made at the start of your project still...
Tags: WebRTC
By Lasse Lumiaho
on July 6, 2015
Basics of WebRTC getStats() API
WebRTC is an HTML5 API defined in the W3C that supports plugin-free video and audio calls between browsers. WebRTC traffic is...
Tags: WebRTC, getStats API
By Lasse Lumiaho
on February 3, 2017
Evolution of Web Protocols: HTTP/2 and QUIC
Nowadays, the most important metric on the Internet is latency because applications are becoming more interactive. Ergo, the...
