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Web Real-time Communications (WebRTC) Blog

Articles on interesting real-time communications topics and challenges.

Amazon released a version 2 of Amazon Connect, callstats now supports all the additional CCP features, your agents can manage...


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Tags: WebRTC, Amazon Connect, integration

In response to surging customer demand, callstats.io today announced its solution is available through the AWS Marketplace,...


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Tags: Amazon Connect

Deploying callstats.io for Amazon Connect is fast and easy. You don’t have to write any custom software or do any other heavy...


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Tags: Amazon Connect, Contact Centers

Balancing contact center operational efficiencies and customer satisfaction can be a real challenge. You can use IVR systems,...


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Tags: Amazon Connect, Contact Centers

Does your company use Amazon Connect with Salesforce Sales Cloud or Service Cloud? If so, you’re likely looking for a simple and...


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Tags: Amazon Connect

callstats.io gives network administrators detailed visibility into key Amazon Connect call quality metrics, complementing...


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Tags: Amazon Connect, Contact Centers

Are you a contact center agent about to use Amazon Connect for the first time? Follow our ten tips to avoid common Contact...


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Tags: Amazon Connect, Contact Centers

New open-source software from callstats.io lets Amazon Connect contact center agents manage call quality in real-time. Agents can...


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Tags: Amazon Connect, Contact Centers

When a callstats.io customer suddenly encountered call quality problems on their Amazon Connect contact center service, the RTT...


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Tags: Real-time Communications, WebRTC, Amazon Connect,

This is the final post in a three-blog series exploring the use of WebRTC in cloud contact centers (here are parts 1 and 2).


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Tags: Amazon Connect, Contact Centers

Delay and jitter are naturally tied to each other, but they are not the same. Delay is a significant metric in networking that...


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Tags: Real-time Communications, Networking

In its inception, WebRTC was designed to be a peer-to-peer communication technology. This means that the majority of technology...


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Tags: WebRTC, MCU, P2P,

Round-trip time is an important metric that can indicate the quality of communications available between two end-points. It’s a...


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Tags: Real-time Communications, WebRTC, Networking

The Secure Real-time Transport Protocol (SRTP) is a security framework that extends the Real-time Transport Protocol (RTP) and...


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Tags: Real-time Communications, WebRTC

The first weeks of 2019 are shaping up to be very interesting for the WebRTC community. Google announced Unified Plan default...


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Tags: WebRTC, WebRTC-NV

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Artificial Intelligence is changing the way we build, manage and troubleshoot real-time communications services. It is reducing countless man-hours of data analysis to simple AI-driven notifications that help you deliver better user experiences.This white paper describes the AI architecture and capabilities built into the callstats.io monitoring and analysis service.

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