Contact centers are rapidly moving into the cloud for ease of use, flexibility, and reliability. Paired with WebRTC APIs that...
Bots are changing the way users interact with the Internet to gather information and communicate with businesses and...
When businesses need to offer a point of contact for their customers to get service and support, today’s best choice is an...
Today, callstats.io announced two exciting developments with Amazon: we have completed an integration with Amazon Connect, a...
Tags: Contact Centers, Amazon Connect, callstats.io,
Succeeding at quality customer service has always been a daunting task. How much money are you willing to funnel into a...
Delay and jitter are naturally tied to each other, but they are not the same. Delay is a significant metric in networking...
One major issue with end-to-end communication between pairs of endpoints is that, in many cases, those endpoints do not...
Tags: Networking, WebRTC, TURN
By Charlotta Liukas
on October 17, 2017
Choosing the Right WebRTC Provider at the Right Price
Each year, getting started with WebRTC is easier (and cheaper), however, decisions made at the start of your project still...
Tags: WebRTC
By Lasse Lumiaho
on July 6, 2015
Basics of WebRTC getStats() API
WebRTC is an HTML5 API defined in the W3C that supports plugin-free video and audio calls between browsers. WebRTC traffic is...
Tags: WebRTC, getStats API
By Lasse Lumiaho
on February 3, 2017
Evolution of Web Protocols: HTTP/2 and QUIC
Nowadays, the most important metric on the Internet is latency because applications are becoming more interactive. Ergo, the...
