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Delay and jitter are naturally tied to each other, but they are not the same. Delay is a significant metric in networking that...
Cyara Acquires Spearline to Deliver World’s Most Comprehensive Customer Experience Assurance Platform. Learn More
Amazon released a version 2 of Amazon Connect, callstats now supports all the additional CCP features, your agents can manage...
Tags: WebRTC, Amazon Connect, integration
In response to surging customer demand, callstats.io today announced its solution is available through the AWS Marketplace,...
Tags: Amazon Connect
Deploying callstats.io for Amazon Connect is fast and easy. You don’t have to write any custom software or do any other heavy...
Tags: Amazon Connect, Contact Centers
Balancing contact center operational efficiencies and customer satisfaction can be a real challenge. You can use IVR systems,...
Tags: Amazon Connect, Contact Centers
Does your company use Amazon Connect with Salesforce Sales Cloud or Service Cloud? If so, you’re likely looking for a simple and...
Tags: Amazon Connect
callstats.io gives network administrators detailed visibility into key Amazon Connect call quality metrics, complementing...
Tags: Amazon Connect, Contact Centers
Are you a contact center agent about to use Amazon Connect for the first time? Follow our ten tips to avoid common Contact...
Tags: Amazon Connect, Contact Centers
New open-source software from callstats.io lets Amazon Connect contact center agents manage call quality in real-time. Agents can...
Tags: Amazon Connect, Contact Centers
When a callstats.io customer suddenly encountered call quality problems on their Amazon Connect contact center service, the RTT...
Tags: Real-time Communications, WebRTC, Amazon Connect,
This is the final post in a three-blog series exploring the use of WebRTC in cloud contact centers (here are parts 1 and 2).
Tags: Amazon Connect, Contact Centers
The Secure Real-time Transport Protocol (SRTP) is a security framework that extends the Real-time Transport Protocol (RTP) and...
Tags: Real-time Communications, WebRTC
Round-trip time is an important metric that can indicate the quality of communications available between two end-points. It’s a...
Tags: Real-time Communications, WebRTC, Networking
In its inception, WebRTC was designed to be a peer-to-peer communication technology. This means that the majority of technology...
The first weeks of 2019 are shaping up to be very interesting for the WebRTC community. Google announced Unified Plan default...
