Delay and jitter are naturally tied to each other, but they are not the same. Delay is a significant metric in networking...
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By Alex Beardsley
on October 17, 2019
callstats.io Makes Purchases Easier With AWS Marketplace Offering
In response to surging customer demand, callstats.io today announced its solution is available through the AWS Marketplace,...
Tags: Amazon Connect
By Karthik BR
on July 25, 2019
Integrate callstats.io with Amazon Connect in Less Than 30 Minutes
Deploying callstats.io for Amazon Connect is fast and easy. You don’t have to write any custom software or do any other heavy...
Tags: Amazon Connect, Contact Centers
Balancing contact center operational efficiencies and customer satisfaction can be a real challenge. You can use IVR systems,...
Tags: Amazon Connect, Contact Centers
By Karthik BR
on June 7, 2019
How to Monitor Call Quality in Integrated Amazon Connect/Salesforce Contact Centers
Does your company use Amazon Connect with Salesforce Sales Cloud or Service Cloud? If so, you’re likely looking for a simple...
Tags: Amazon Connect
callstats.io gives network administrators detailed visibility into key Amazon Connect call quality metrics, complementing...
Tags: Amazon Connect, Contact Centers
By Karthik BR
on May 15, 2019
Ten Helpful Hints for New Amazon Connect Agents
Are you a contact center agent about to use Amazon Connect for the first time? Follow our ten tips to avoid common Contact...
Tags: Amazon Connect, Contact Centers
By Chad Hart
on May 6, 2019
Optimize Amazon Connect Customer Experiences with New Open-Source Software from callstats.io
New open-source software from callstats.io lets Amazon Connect contact center agents manage call quality in real-time. Agents...
Tags: Amazon Connect, Contact Centers
When a callstats.io customer suddenly encountered call quality problems on their Amazon Connect contact center service, the...
Tags: Real-time Communications, WebRTC, Amazon Connect,
This is the final post in a three-blog series exploring the use of WebRTC in cloud contact centers
Tags: Amazon Connect, Contact Centers
This is the second in a three-part series exploring the use of WebRTC in cloud contact centers
Tags: Amazon Connect, Contact Centers
One major issue with end-to-end communication between pairs of endpoints is that, in many cases, those endpoints do not...
Tags: WebRTC, Networking, TURN
Each year, getting started with WebRTC is easier (and cheaper), however, decisions made at the start of your project still...
Tags: WebRTC
The Secure Real-time Transport Protocol (SRTP) is a security framework that extends the Real-time Transport Protocol (RTP)...
Tags: Real-time Communications, WebRTC
In its inception, WebRTC was designed to be a peer-to-peer communication technology. This means that the majority of...
