Real-time Communications Blog

Articles on interesting real-time communications topics and challenges.

By Lennart Schulte on April 18, 2019

How to Use callstats.io RTT Metric to Isolate Amazon Connect Performance Issues

When a callstats.io customer suddenly encountered call quality problems on their Amazon Connect contact center service, the...


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Tags: Real-time Communications, WebRTC, Amazon Connect,

By Carl Blume on April 3, 2019

What Are the Most Common Issues Using WebRTC in Contact Centers?

This is the final post in a three-blog series exploring the use of WebRTC in cloud contact centers


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Tags: Amazon Connect, Contact Centers

By Carl Blume on March 28, 2019

Migrate Your Contact Center to WebRTC with Confidence

This is the second in a three-part series exploring the use of WebRTC in cloud contact centers


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Tags: Amazon Connect, Contact Centers

By Carl Blume on March 21, 2019

WebRTC-Based Cloud Contact Center Solutions: What are You Waiting For?

This is the first in a three-part series exploring the use of WebRTC in cloud contact center services


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Tags: Amazon Connect, Contact Centers

By Carl Blume on March 15, 2019

callstats.io to Present with Amazon Connect at Industry’s Largest Exhibition

Callstats.io is excited to join Amazon Connect on stage in booth #2106 at Enterprise Connect 2019 to deliver a joint...


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Tags: Amazon Connect, Contact Centers

By Carl Blume on February 28, 2019

Leading Software and Services Firm Improves Agent Productivity with callstats.io

Overview


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Tags: Amazon Connect, Contact Centers, Case Study

By Carl Blume on February 21, 2019

Amazon Connect Customers: Optimize Voice Quality and Deliver Better Caller Experiences with new callstats.io Solution

We are excited to announce callstats.io Monitoring and Analytics for Amazon Connect—the first real-time communications...


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Tags: WebRTC, Amazon Connect, Contact Centers,

By Allie Mellen on February 8, 2019

Free Infographic: Seven WebRTC Metrics Contact Centers Need to Monitor

There are seven crucial metrics WebRTC-enabled contact centers should be monitoring to get the most out of their service....


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Tags: WebRTC, WebRTC Verticals, Amazon Connect,

By Allie Mellen on February 6, 2019

Why is ICE Data an Important Set of WebRTC Metrics for Contact Centers?

Contact center agents need to reliably connect to the cloud service that delivers their calls, no matter where the agent is...


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Tags: WebRTC, WebRTC Verticals, Amazon Connect,

By Allie Mellen on February 4, 2019

Why Are Connection Time, Selection Time, and Wait Time Important WebRTC Metrics for Contact Centers?

Having a clear understanding of the customer journey when engaging with a contact center agent can be a solid indicator of how...


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Tags: WebRTC, WebRTC Verticals, Amazon Connect,

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By Allie Mellen on March 7, 2018

The Difference Between Jitter and Latency

Delay and jitter are naturally tied to each other, but they are not the same. Delay is a significant metric in networking...


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Tags: Real-time Communications, Networking

By Lennart Schulte on October 26, 2017

Why Does Your WebRTC Product Need a TURN Server?

One major issue with end-to-end communication between pairs of endpoints is that, in many cases, those endpoints do not...


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Tags: WebRTC, Networking, TURN

By Charlotta Liukas on October 17, 2017

Choosing the Right WebRTC Provider at the Right Price

Each year, getting started with WebRTC is easier (and cheaper), however, decisions made at the start of your project still...


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Tags: WebRTC

By Lasse Lumiaho on July 6, 2015

Basics of WebRTC getStats() API

WebRTC is an HTML5 API defined in the W3C that supports plugin-free video and audio calls between browsers. WebRTC traffic is...


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Tags: WebRTC, getStats API

By Allie Mellen on May 16, 2018

Explaining the Secure Real-time Transport Protocol (SRTP)

The Secure Real-time Transport Protocol (SRTP) is a security framework that extends the Real-time Transport Protocol (RTP)...


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Tags: Real-time Communications, WebRTC

Download Instantaneous Answers: How callstats.io Uses Artificial Intelligence to Improve Communications

Artificial Intelligence is changing the way we build, manage and troubleshoot real-time communications services. It is reducing countless man-hours of data analysis to simple AI-driven notifications that help you deliver better user experiences.This white paper describes the AI architecture and capabilities built into the callstats.io monitoring and analysis service.
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