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Delay and jitter are naturally tied to each other, but they are not the same. Delay is a significant metric in networking...
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Amazon released a version 2 of Amazon Connect, callstats now supports all the additional CCP features, your agents can manage...
Tags: WebRTC, Amazon Connect, integration
In response to surging customer demand, callstats.io today announced its solution is available through the AWS Marketplace,...
Tags: Amazon Connect
Deploying callstats.io for Amazon Connect is fast and easy. You don’t have to write any custom software or do any other heavy...
Tags: Amazon Connect, Contact Centers
Balancing contact center operational efficiencies and customer satisfaction can be a real challenge. You can use IVR systems,...
Tags: Amazon Connect, Contact Centers
Does your company use Amazon Connect with Salesforce Sales Cloud or Service Cloud? If so, you’re likely looking for a simple...
Tags: Amazon Connect
callstats.io gives network administrators detailed visibility into key Amazon Connect call quality metrics, complementing...
Tags: Amazon Connect, Contact Centers
Are you a contact center agent about to use Amazon Connect for the first time? Follow our ten tips to avoid common Contact...
Tags: Amazon Connect, Contact Centers
New open-source software from callstats.io lets Amazon Connect contact center agents manage call quality in real-time. Agents...
Tags: Amazon Connect, Contact Centers
When a callstats.io customer suddenly encountered call quality problems on their Amazon Connect contact center service, the...
Tags: Real-time Communications, WebRTC, Amazon Connect,
This is the final post in a three-blog series exploring the use of WebRTC in cloud contact centers (here are parts 1 and 2).
Tags: Amazon Connect, Contact Centers
In its inception, WebRTC was designed to be a peer-to-peer communication technology. This means that the majority of...
Each year, getting started with WebRTC is easier (and cheaper), however, decisions made at the start of your project still...
Tags: WebRTC
Round-trip time is an important metric that can indicate the quality of communications available between two end-points. It’s...
Tags: Real-time Communications, WebRTC, Networking
One major issue with end-to-end communication between pairs of endpoints is that, in many cases, those endpoints do not...
Tags: WebRTC, Networking, TURN
