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Delay and jitter are naturally tied to each other, but they are not the same. Delay is a significant metric in networking...
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Just a couple of weeks ago, callstats.io presented a scientific paper at the International Conference on Quality of Multimedia...
Tags: Real-time Communications, WebRTC, QoE
callstats.io serves a wide range of customers from CPaaS, CCaaS and UCaaS providers, to web meeting and video conferencing...
One of the most common requests we hear from customers is to measure the quality of experience for a WebRTC session using a...
Tags: QoE
Every once in a while someone asks me how callstats.io compares to testRTC. The answer is simple. They are really two...
At callstats.io, we realize every customer is unique. That’s why we offer two distinct pricing plans, including a plan that...
Tags: WebRTC Monitoring
Does your company use Amazon Connect with Salesforce Sales Cloud or Service Cloud? If so, you’re likely looking for a simple...
Tags: Amazon Connect
Contact center as a service (CCaaS) providers are offering WebRTC-based agent telephony services to simplify their...
Tags: WebRTC, Contact Centers
callstats.io gives network administrators detailed visibility into key Amazon Connect call quality metrics, complementing...
Tags: Amazon Connect, Contact Centers
callstats.io helped a global cloud communications platform provider proactively detect and isolate a critical service issue....
Tags: Artificial Intelligence
Are you a contact center agent about to use Amazon Connect for the first time? Follow our ten tips to avoid common Contact...
Tags: Amazon Connect, Contact Centers
One major issue with end-to-end communication between pairs of endpoints is that, in many cases, those endpoints do not...
Tags: WebRTC, Networking, TURN
Each year, getting started with WebRTC is easier (and cheaper), however, decisions made at the start of your project still...
Tags: WebRTC
In its inception, WebRTC was designed to be a peer-to-peer communication technology. This means that the majority of...
The Secure Real-time Transport Protocol (SRTP) is a security framework that extends the Real-time Transport Protocol (RTP)...
Tags: Real-time Communications, WebRTC
