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Delay and jitter are naturally tied to each other, but they are not the same. Delay is a significant metric in networking...
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During the outbreak of the COVID-19 pandemic, the Polish Ministry of Justice (MoJ) realised that they needed to quickly adapt...
Tags: Case Study
8x8 University is rolling out a new tutorial series for callstats customers. You can sign up for the self-paced demo at the ...
In the past couple of weeks, we changed the way visualise data in the conference graphs, below is a summary list of changes:
Tags: SFU, WebRTC Monitoring, dashboard,
Earlier this year, we added new identifiers to tag the calls, over the past few months, we have visualised those identifiers...
When a customer reports an issue that endusers are facing, quite often it is the enduser's device, network, or environment...
Tags: WebRTC Monitoring, Security, ICE,
Vonage's Voice and Video API
The Vonage Video API (formerly TokBox OpenTok) embeds interactive voice and video applications....
callstats was acquired by 8x8 earlier this year, and since the summer the support and deployment teams are using callstats to...
On 01 February 2021, callstats will deprecate the use of non-promise getStats(). This will notably stop the collection of goog-
callstats added new identifiers to better tag your users in a call.
The integration steps are backwards compatible and these ...
Tags: Customer Support, REST API, changelog,
Amazon released a version 2 of Amazon Connect, callstats now supports all the additional CCP features, your agents can manage...
Tags: WebRTC, Amazon Connect, integration
In its inception, WebRTC was designed to be a peer-to-peer communication technology. This means that the majority of...
Each year, getting started with WebRTC is easier (and cheaper), however, decisions made at the start of your project still...
Tags: WebRTC
Round-trip time is an important metric that can indicate the quality of communications available between two end-points. It’s...
Tags: Real-time Communications, WebRTC, Networking
One major issue with end-to-end communication between pairs of endpoints is that, in many cases, those endpoints do not...
Tags: WebRTC, Networking, TURN
