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Delay and jitter are naturally tied to each other, but they are not the same. Delay is a significant metric in networking...
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If you’re using WebRTC to connect agents with your contact center as a service (CCaaS) provider, you’re probably investigating...
Tags: Contact Centers, WebRTC Monitoring, Smart Connectivity Test
Problems in the WebRTC media pipeline can affect the quality of experience (QoE) for users of a real time communications...
Attention Twilio Flex customers: the callstats.io Monitoring and Analytics service now supports Twilio Flex cloud contact...
Tags: Contact Centers, integration
Every day, someone asks me “exactly how much does a WebRTC monitoring solution cost?” This is a tough question to answer given...
Slack and Zoom Video made wildly successful debuts on the public markets earlier this year, with their stocks gaining 48% and...
Tags: Remote Work, Team Collaboration
I am doing a software engineering internship with our dashboard team this summer. I’m also a master’s student in security and...
Tags: callstats.io, Recruiting
Deploying callstats.io for Amazon Connect is fast and easy. You don’t have to write any custom software or do any other heavy...
Tags: Amazon Connect, Contact Centers
Customers occasionally ask how callstats.io protects the privacy of the end-users monitored by our service. This is an...
Is your company launching a WebRTC-based application or service? If so, you’ll need new network monitoring and analysis tools...
Tags: WebRTC, getStats API, WebRTC Monitoring
Balancing contact center operational efficiencies and customer satisfaction can be a real challenge. You can use IVR systems,...
Tags: Amazon Connect, Contact Centers
In its inception, WebRTC was designed to be a peer-to-peer communication technology. This means that the majority of...
Each year, getting started with WebRTC is easier (and cheaper), however, decisions made at the start of your project still...
Tags: WebRTC
One major issue with end-to-end communication between pairs of endpoints is that, in many cases, those endpoints do not...
Tags: WebRTC, Networking, TURN
Round-trip time is an important metric that can indicate the quality of communications available between two end-points. It’s...
Tags: Real-time Communications, WebRTC, Networking
