Web Real-time Communications (WebRTC) Blog

Articles on interesting real-time communications topics and challenges.

Every once in a while someone asks me how callstats.io compares to testRTC. The answer is simple. They are really two...


( read )

At callstats.io, we realize every customer is unique. That’s why we offer two distinct pricing plans, including a plan that...


( read )

Tags: WebRTC Monitoring

Contact center as a service (CCaaS) providers are offering WebRTC-based agent telephony services to simplify their...


( read )

Tags: WebRTC, Contact Centers

callstats.io gives network administrators detailed visibility into key Amazon Connect call quality metrics, complementing...


( read )

Tags: Amazon Connect, Contact Centers

callstats.io helped a global cloud communications platform provider proactively detect and isolate a critical service issue....


( read )

Tags: Artificial Intelligence

Are you a contact center agent about to use Amazon Connect for the first time? Follow our ten tips to avoid common Contact...


( read )

Tags: Amazon Connect, Contact Centers

New open-source software from callstats.io lets Amazon Connect contact center agents manage call quality in real-time. Agents...


( read )

Tags: Amazon Connect, Contact Centers

In response to customer requests, we’re adding new features to the Smart Connectivity Test, effective Friday, 3 May. An...


( read )

Tags: Smart Connectivity Test

Lately, we’ve been focused on learning as much as we can about the Amazon Connect contact center service. This interest is...


( read )

Delay and jitter are naturally tied to each other, but they are not the same. Delay is a significant metric in networking...


( read )

Tags: Real-time Communications, Networking

One major issue with end-to-end communication between pairs of endpoints is that, in many cases, those endpoints do not...


( read )

Tags: WebRTC, Networking, TURN

Each year, getting started with WebRTC is easier (and cheaper), however, decisions made at the start of your project still...


( read )

Tags: WebRTC

The first weeks of 2019 are shaping up to be very interesting for the WebRTC community. Google announced Unified Plan default...


( read )

Tags: WebRTC, WebRTC-NV

The Secure Real-time Transport Protocol (SRTP) is a security framework that extends the Real-time Transport Protocol (RTP)...


( read )

Tags: Real-time Communications, WebRTC

Download Instantaneous Answers: How callstats.io Uses Artificial Intelligence to Improve Communications

Artificial Intelligence is changing the way we build, manage and troubleshoot real-time communications services. It is reducing countless man-hours of data analysis to simple AI-driven notifications that help you deliver better user experiences.This white paper describes the AI architecture and capabilities built into the callstats.io monitoring and analysis service.

ICS