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Delay and jitter are naturally tied to each other, but they are not the same. Delay is a significant metric in networking...
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When your network is terrible it causes annoying artefacts in the audio and video rendering. Typically, measured by packet...
Tags: WebRTC, getStats API, QoE
Verbling is a San Francisco based language education company, that connects language teachers with students in an online...
During this year, millions of people around the world have been experiencing an unprecedented change in their daily routines...
Tags: Networking, WebRTC Event, WebRTC Metrics Report,
We are excited to announce our first unified product with 8x8 -- “Analytics for Meetings”. This integration enables IT...
Tags: callstats.io, 8x8
We've added new voice communications metrics that are unique to contact centers, enabling you to more easily optimize...
Tags: Contact Centers, WebRTC Monitoring
When you move your contact center to a cloud provider, you improve agility and simplify operations, but you also lose...
Tags: WebRTC, WebRTC Monitoring
In response to surging customer demand, callstats.io today announced its solution is available through the AWS Marketplace,...
Tags: Amazon Connect
After a contact center manager has taken action to begin monitoring WebRTC metrics, the natural next question is “what are the...
Tags: WebRTC, Contact Centers, WebRTC Monitoring
If you’re using WebRTC to connect agents with your contact center as a service (CCaaS) provider, you’re probably investigating...
Tags: Contact Centers, WebRTC Monitoring, Smart Connectivity Test
Problems in the WebRTC media pipeline can affect the quality of experience (QoE) for users of a real time communications...
In its inception, WebRTC was designed to be a peer-to-peer communication technology. This means that the majority of...
Each year, getting started with WebRTC is easier (and cheaper), however, decisions made at the start of your project still...
Tags: WebRTC
One major issue with end-to-end communication between pairs of endpoints is that, in many cases, those endpoints do not...
Tags: WebRTC, Networking, TURN
Round-trip time is an important metric that can indicate the quality of communications available between two end-points. It’s...
Tags: Real-time Communications, WebRTC, Networking
