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Delay and jitter are naturally tied to each other, but they are not the same. Delay is a significant metric in networking...
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We are excited to announce our first unified product with 8x8 -- “Analytics for Meetings”. This integration enables IT...
Tags: callstats.io, 8x8
We've added new voice communications metrics that are unique to contact centers, enabling you to more easily optimize...
Tags: Contact Centers, WebRTC Monitoring
When you move your contact center to a cloud provider, you improve agility and simplify operations, but you also lose...
Tags: WebRTC, WebRTC Monitoring
In response to surging customer demand, callstats.io today announced its solution is available through the AWS Marketplace,...
Tags: Amazon Connect
After a contact center manager has taken action to begin monitoring WebRTC metrics, the natural next question is “what are the...
Tags: WebRTC, Contact Centers, WebRTC Monitoring
If you’re using WebRTC to connect agents with your contact center as a service (CCaaS) provider, you’re probably investigating...
Tags: Contact Centers, WebRTC Monitoring, Smart Connectivity Test
Problems in the WebRTC media pipeline can affect the quality of experience (QoE) for users of a real time communications...
Attention Twilio Flex customers: the callstats.io Monitoring and Analytics service now supports Twilio Flex cloud contact...
Tags: Contact Centers
Every day, someone asks me “exactly how much does a WebRTC monitoring solution cost?” This is a tough question to answer given...
Slack and Zoom Video made wildly successful debuts on the public markets earlier this year, with their stocks gaining 48% and...
Tags: Remote Work, Team Collaboration
One major issue with end-to-end communication between pairs of endpoints is that, in many cases, those endpoints do not...
Tags: WebRTC, Networking, TURN
In its inception, WebRTC was designed to be a peer-to-peer communication technology. This means that the majority of...
Each year, getting started with WebRTC is easier (and cheaper), however, decisions made at the start of your project still...
Tags: WebRTC
The Secure Real-time Transport Protocol (SRTP) is a security framework that extends the Real-time Transport Protocol (RTP)...
Tags: Real-time Communications, WebRTC
