Delay and jitter are naturally tied to each other, but they are not the same. Delay is a significant metric in networking...
When a callstats.io customer suddenly encountered call quality problems on their Amazon Connect contact center service, the...
Tags: Real-time Communications, WebRTC, Amazon Connect,
Introduction
This is the first of a series of blog posts about Quality of Experience (QoE) in WebRTC. At callstats.io we live...
This is the final post in a three-blog series exploring the use of WebRTC in cloud contact centers
Tags: Amazon Connect, Contact Centers
This is the second in a three-part series exploring the use of WebRTC in cloud contact centers
Tags: Amazon Connect, Contact Centers
This is the first in a three-part series exploring the use of WebRTC in cloud contact center services
Tags: Amazon Connect, Contact Centers
By Charlotta Liukas
on March 19, 2019
Freedom and Responsibility Go Hand in Hand in Remote Teams
Here at callstats.io, we’ve become proficient at working remotely over the past 18 months, as our growing team hails from more...
Tags: Recruiting, Remote Work
Callstats.io is excited to join Amazon Connect on stage in booth #2106 at Enterprise Connect 2019 to deliver a joint...
Tags: Amazon Connect, Contact Centers
A question we frequently hear from customers is: How can I measure the audio quality of a WebRTC call? It is frequently asked...
Tags: WebRTC, Contact Centers, QoE
We are excited to announce callstats.io Monitoring and Analytics for Amazon Connect—the first real-time communications...
Tags: WebRTC, Amazon Connect, Contact Centers,
One major issue with end-to-end communication between pairs of endpoints is that, in many cases, those endpoints do not...
Tags: WebRTC, Networking, TURN
By Charlotta Liukas
on October 17, 2017
Choosing the Right WebRTC Provider at the Right Price
Each year, getting started with WebRTC is easier (and cheaper), however, decisions made at the start of your project still...
Tags: WebRTC
The Secure Real-time Transport Protocol (SRTP) is a security framework that extends the Real-time Transport Protocol (RTP)...
Tags: Real-time Communications, WebRTC
By Lasse Lumiaho
on July 6, 2015
Basics of WebRTC getStats() API
WebRTC is an HTML5 API defined in the W3C that supports plugin-free video and audio calls between browsers. WebRTC traffic is...
Tags: WebRTC, getStats API
