Delay and jitter are naturally tied to each other, but they are not the same. Delay is a significant metric in networking...
Every once in a while someone asks me how callstats.io compares to testRTC. The answer is simple. They are really two...
By Alex Beardsley
on June 13, 2019
Choose the Pricing Plan That’s Best for Your Business
At callstats.io, we realize every customer is unique. That’s why we offer two distinct pricing plans, including a plan that...
Tags: WebRTC Monitoring
By Karthik BR
on June 7, 2019
How to Monitor Call Quality in Integrated Amazon Connect/Salesforce Contact Centers
Does your company use Amazon Connect with Salesforce Sales Cloud or Service Cloud? If so, you’re likely looking for a simple...
Tags: Amazon Connect
Contact center as a service (CCaaS) providers are offering WebRTC-based agent telephony services to simplify their...
Tags: WebRTC, Contact Centers
callstats.io gives network administrators detailed visibility into key Amazon Connect call quality metrics, complementing...
Tags: Amazon Connect, Contact Centers
callstats.io helped a global cloud communications platform provider proactively detect and isolate a critical service issue....
Tags: Artificial Intelligence
By Karthik BR
on May 15, 2019
Ten Helpful Hints for New Amazon Connect Agents
Are you a contact center agent about to use Amazon Connect for the first time? Follow our ten tips to avoid common Contact...
Tags: Amazon Connect, Contact Centers
By Chad Hart
on May 6, 2019
Optimize Amazon Connect Customer Experiences with New Open-Source Software from callstats.io
New open-source software from callstats.io lets Amazon Connect contact center agents manage call quality in real-time. Agents...
Tags: Amazon Connect, Contact Centers
In response to customer requests, we’re adding new features to the Smart Connectivity Test, effective Friday, 3 May. An...
Tags: Smart Connectivity Test
Lately, we’ve been focused on learning as much as we can about the Amazon Connect contact center service. This interest is...
One major issue with end-to-end communication between pairs of endpoints is that, in many cases, those endpoints do not...
Tags: WebRTC, Networking, TURN
By Charlotta Liukas
on October 17, 2017
Choosing the Right WebRTC Provider at the Right Price
Each year, getting started with WebRTC is easier (and cheaper), however, decisions made at the start of your project still...
Tags: WebRTC
The first weeks of 2019 are shaping up to be very interesting for the WebRTC community. Google announced Unified Plan default...
The Secure Real-time Transport Protocol (SRTP) is a security framework that extends the Real-time Transport Protocol (RTP)...
Tags: Real-time Communications, WebRTC
