Real-time Communications Blog

Articles on interesting real-time communications topics and challenges.

When businesses need to offer a point of contact for their customers to get service and support, today’s best choice is an...


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Tags: Contact Centers, Amazon Connect, WebRTC Verticals,

Today, callstats.io announced two exciting developments with Amazon: we have completed an integration with Amazon Connect, a...


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Tags: Contact Centers, Amazon Connect, callstats.io,

Succeeding at quality customer service has always been a daunting task. How much money are you willing to funnel into a...


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Tags: Amazon Connect, Contact Centers, WebRTC Verticals,

Unmanned aerial vehicles (UAVs), better known as drones, fly over today’s skies for an incredible number of different...


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Tags: Real-time Communications, WebRTC Verticals, WebRTC

After some break, we are back with our REST API integration blog series. This is the fourth blog post in this series that...


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Tags: REST API, WebRTC, callstats.io

 TPAC 2018 was held last week in Lyon, France and attended by callstats.io. TPAC brings together W3C Technical Groups, the...


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Tags: TPAC, W3C, WebRTC,

googMetrics were recently deprecated and removed from the getStats() API. In order to maintain compliance with W3C standards,...


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Tags: getStats API, WebRTC, Customer Support,

QUIC is a connection-oriented transport protocol that provides a reliable data stream delivery  service over UDP. This is...


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Tags: QUIC, WebRTC, Networking,

The healthcare industry is astonishingly large: In the United States alone, it is a $7 trillion industry that’s expected to...


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Tags: WebRTC Verticals, Telemedicine, Real-time Communications

Round-trip time is an important metric that can indicate the quality of communications available between two end-points. It’s...


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Tags: Real-time Communications, WebRTC, Networking

Delay and jitter are naturally tied to each other, but they are not the same. Delay is a significant metric in networking...


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Tags: Real-time Communications, Networking

One major issue with end-to-end communication between pairs of endpoints is that, in many cases, those endpoints do not...


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Tags: Networking, WebRTC, TURN

Each year, getting started with WebRTC is easier (and cheaper), however, decisions made at the start of your project still...


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Tags: WebRTC

WebRTC is an HTML5 API defined in the W3C that supports plugin-free video and audio calls between browsers. WebRTC traffic is...


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Tags: WebRTC, getStats API

Nowadays, the most important metric on the Internet is latency because applications are becoming more interactive. Ergo, the...


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Tags: Networking, Real-time Communications

Download Instantaneous Answers: How callstats.io Uses Artificial Intelligence to Improve Communications

Artificial Intelligence is changing the way we build, manage and troubleshoot real-time communications services. It is reducing countless man-hours of data analysis to simple AI-driven notifications that help you deliver better user experiences.This white paper describes the AI architecture and capabilities built into the callstats.io monitoring and analysis service.

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