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Free Infographic: Seven WebRTC Metrics Contact Centers Need to Monitor

By callstats on February 8, 2019

There are seven crucial metrics WebRTC-enabled contact centers should be monitoring to get the most out of their service. These metrics provide critical information that can make or break the conversations your agents have with your customers. Improve their customer experience by keeping track of these seven metrics.

If you’re interested in learning more about the importance of WebRTC in the call center, check out our white paper: Cloud-based Contact Centers: the WebRTC Story.



an introduction to the seven best webrtc metrics for monitoring contact centers

Tags: WebRTC, WebRTC Verticals, Amazon Connect, Contact Centers, WebRTC Monitoring, WebRTC Use Cases