There are seven crucial metrics WebRTC-enabled contact centers should be monitoring to get the most out of their service. These metrics provide critical information that can make or break the conversations your agents have with your customers. Improve their customer experience by keeping track of these seven metrics.
If you’re interested in learning more about the importance of WebRTC in the call center, check out our white paper: Cloud-based Contact Centers: the WebRTC Story.
Download our latest metrics report for more information on WebRTC metrics in the industry.
