Check out our Amazon Connect solution! Learn More to Present with Amazon Connect at Industry’s Largest Exhibition

By callstats on March 15, 2019
read is excited to join Amazon Connect on stage in booth #2106 at Enterprise Connect 2019 to deliver a joint presentation: Ensuring Voice Quality for Amazon Connect. The presentation will disclose new developments in the solution for Amazon Connect contact center customers.

Chad Hart, product manager, will join Kentis Gopalla, AWS global consulting partner lead, on stage at 6:40 p.m., Monday, March 18th to deliver the presentation, which is open to all Enterprise Connect 2019 attendees.

Introduced last year and quickly adopted by Amazon Connect enterprise customers, the solution complements an Amazon Connect deployment by enabling contact center managers to monitor, analyze and rapidly troubleshoot voice communications issues. It embeds monitoring capabilities into the Amazon Connect agent endpoint, giving contact center managers and engineers detailed visibility into the communications experience.

Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost.

Enterprise Connect is the largest event in the enterprise communications industry, attracting thousands of technical and business leaders with responsibility for enterprise contact centers, unified communications, collaboration and other applications. The event will be held March 18-21 in Orlando, Florida.

Tags: Amazon Connect, Contact Centers