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Build vs Buy Analysis Reveals Big Cost Saving Opportunity for WebRTC Service Providers

By callstats on July 12, 2019

Is your company launching a WebRTC-based application or service? If so, you’ll need new network monitoring and analysis tools to track service quality and troubleshoot problems. You can either build your own monitoring application from scratch or use a commercial offering like In this blog, I’ll explain how an off-the-shelf solution like can help you accelerate time-to-value and reduce total cost of ownership.

Building a WebRTC Monitoring App Takes Time, Cash and Expertise

Developing a full-function WebRTC monitoring platform is a significant undertaking that requires substantial time, effort and knowledge, and diverts key development resources from more strategic tasks. You’ll need to hire WebRTC and AI experts to get the job done right.

If you are thinking about building your own monitoring tools, you need to fully consider all the staffing and cost implications—especially the initial research and development efforts.

When planning a budget, you need to factor in a myriad of up-front costs, including:

  • Application research – investigating functional requirements, identifying underlying tools and services, devising a system architecture, etc.  
  • Core WebRTC software development – developing the primary WebRTC monitoring functionality 
  • Data engineering software development – developing the underlying data management functionality—building the data pipeline, selecting and implementing data storage, analytics and warehousing services, etc.
  • Full-stack software development – developing front-end and back-end code
  • Data analytics software development – developing the data analysis, AI and ML components  
  • Software testing – executing functional, integration, performance and scale testing to ensure the application is production-ready
  • Software documentation – creating the documentation required to maintain, support and extend the application on an ongoing basis
  • Software deployment – placing the application into production
  • Development tools – capital expenditures for new software development and test tools
  • Opportunity cost – potential direct or indirect revenue lost by diverting critical development resources from strategic projects and core business tasks

You also need to factor in a variety of recurring operating expenses, including:

  • Monthly cloud compute costs – for a compute service like AWS EC2
  • Monthly cloud data warehousing costs – for a data warehousing service like AWS RedShift    
  • Software maintenance and enhancements – ongoing application bug fixes; performance, scalability and resiliency improvements; new features and functionality; etc. 
  • Software support – ongoing “help desk” support to the operations team using the application in production

Commercial WebRTC Monitoring Solutions Offer Better Economics 

Our new white paper, Avoid Build vs Buy Analysis Paralysis, takes a detailed look at the hidden costs of developing a WebRTC monitoring platform. If you are thinking about building your own monitoring application, the paper will help you scope out a preliminary budget and identify the different types of resources you may need to hire.

The paper provides a build versus buy analysis, comparing the total cost of ownership (TCO) for the two approaches for a typical service provider. Our sample study shows yields a lower five-year TCO, while delivering greater functionality and faster time-to-value than the internally developed application.

TCO Analysis SummaryOur white paper analysis reveals provides a lower five-year TCO


The white paper walks you through all the assumptions and details behind the analysis. It is complemented by a TCO calculator you can use to run your own cost scenarios. An easy to use Microsoft Excel worksheet, the calculator lets you plug in your own data or modifications to include other cost factors or considerations. Delivers Greater Functionality, More Quickly, for Less

At, we understand first-hand what it takes to build a comprehensive WebRTC monitoring platform. Our team of experts has invested over five years building and extending our intellectual property, gaining real-world experience at major customers like 8x8, RingCentral and Atlassian. We’re confident our service delivers far greater functionality and far better value than a home-grown application.

The white paper and calculator will help you thoroughly examine the full costs of building your own WebRTC monitoring application. When you do, we think you’ll find can help you save time and money, while freeing up valuable development resources to focus on core business initiatives.


Download Whitepaper

Tags: WebRTC, getStats API, WebRTC Monitoring