Real-time Communications Blog

Articles on interesting real-time communications topics and challenges.

This is the final post in a three-blog series exploring the use of WebRTC in cloud contact centers


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Tags: Amazon Connect, Contact Centers

This is the second in a three-part series exploring the use of WebRTC in cloud contact centers


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Tags: Amazon Connect, Contact Centers

This is the first in a three-part series exploring the use of WebRTC in cloud contact center services


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Tags: Amazon Connect, Contact Centers

Callstats.io is excited to join Amazon Connect on stage in booth #2106 at Enterprise Connect 2019 to deliver a joint...


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Tags: Amazon Connect, Contact Centers

A question we frequently hear from customers is: How can I measure the audio quality of a WebRTC call? It is frequently asked...


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Tags: WebRTC, Contact Centers, QoE

The theme for Kranky Geek 2018 last Friday was AI in communications and, judging by the record-setting attendance, this is a...


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Tags: Real-time Communications, Artificial Intelligence, WebRTC,

This week at Kranky Geek in San Francisco, we are excited to introduce new AI-powered analytics that automatically analyze...


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Tags: Artificial Intelligence, callstats.io

Today, callstats.io announced two exciting developments with Amazon: we have completed an integration with Amazon Connect, a...


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Tags: WebRTC Verticals, Amazon Connect, Contact Centers,

Delay and jitter are naturally tied to each other, but they are not the same. Delay is a significant metric in networking...


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Tags: Real-time Communications, Networking

One major issue with end-to-end communication between pairs of endpoints is that, in many cases, those endpoints do not...


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Tags: WebRTC, Networking, TURN

Each year, getting started with WebRTC is easier (and cheaper), however, decisions made at the start of your project still...


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Tags: WebRTC

WebRTC is an HTML5 API defined in the W3C that supports plugin-free video and audio calls between browsers. WebRTC traffic is...


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Tags: WebRTC, getStats API

The Secure Real-time Transport Protocol (SRTP) is a security framework that extends the Real-time Transport Protocol (RTP)...


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Tags: Real-time Communications, WebRTC

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