Check out our Amazon Connect solution! Learn More

Web Real-time Communications (WebRTC) Blog

Articles on interesting real-time communications topics and challenges.

We've added new voice communications metrics that are unique to contact centers, enabling you to more easily optimize...


( read )

Tags: Contact Centers, WebRTC Monitoring

After a contact center manager has taken action to begin monitoring WebRTC metrics, the natural next question is “what are the...


( read )

Tags: WebRTC, Contact Centers, WebRTC Monitoring

Attention Twilio Flex customers: the callstats.io Monitoring and Analytics service now supports Twilio Flex cloud contact...


( read )

Tags: Contact Centers

Is your company launching a WebRTC-based application or service? If so, you’ll need new network monitoring and analysis tools...


( read )

Tags: WebRTC, getStats API, WebRTC Monitoring

Every once in a while someone asks me how callstats.io compares to testRTC. The answer is simple. They are really two...


( read )

Contact center as a service (CCaaS) providers are offering WebRTC-based agent telephony services to simplify their...


( read )

Tags: WebRTC, Contact Centers

Lately, we’ve been focused on learning as much as we can about the Amazon Connect contact center service. This interest is...


( read )

This is the final post in a three-blog series exploring the use of WebRTC in cloud contact centers


( read )

Tags: Amazon Connect, Contact Centers

This is the second in a three-part series exploring the use of WebRTC in cloud contact centers


( read )

Tags: Amazon Connect, Contact Centers

This is the first in a three-part series exploring the use of WebRTC in cloud contact center services


( read )

Tags: Amazon Connect, Contact Centers

Delay and jitter are naturally tied to each other, but they are not the same. Delay is a significant metric in networking...


( read )

Tags: Real-time Communications, Networking

One major issue with end-to-end communication between pairs of endpoints is that, in many cases, those endpoints do not...


( read )

Tags: WebRTC, Networking, TURN

The first weeks of 2019 are shaping up to be very interesting for the WebRTC community. Google announced Unified Plan default...


( read )

Tags: WebRTC, WebRTC-NV

The Secure Real-time Transport Protocol (SRTP) is a security framework that extends the Real-time Transport Protocol (RTP)...


( read )

Tags: Real-time Communications, WebRTC

Each year, getting started with WebRTC is easier (and cheaper), however, decisions made at the start of your project still...


( read )

Tags: WebRTC

Download Instantaneous Answers: How callstats.io Uses Artificial Intelligence to Improve Communications

Artificial Intelligence is changing the way we build, manage and troubleshoot real-time communications services. It is reducing countless man-hours of data analysis to simple AI-driven notifications that help you deliver better user experiences.This white paper describes the AI architecture and capabilities built into the callstats.io monitoring and analysis service.

ICS