Check out our Amazon Connect solution! Learn More

Web Real-time Communications (WebRTC) Blog

Articles on interesting real-time communications topics and challenges.

During this year, millions of people around the world have been experiencing an unprecedented change in their daily routines...

( read )

Tags: Networking, WebRTC Event, WebRTC Metrics Report,

We are excited to announce our first unified product with 8x8 -- “Analytics for Meetings”. This integration enables IT...

( read )

Tags:, 8x8

We've added new voice communications metrics that are unique to contact centers, enabling you to more easily optimize...

( read )

Tags: Contact Centers, WebRTC Monitoring

When you move your contact center to a cloud provider, you improve agility and simplify operations, but you also lose...

( read )

Tags: WebRTC, WebRTC Monitoring

In response to surging customer demand, today announced its solution is available through the AWS Marketplace,...

( read )

Tags: Amazon Connect

After a contact center manager has taken action to begin monitoring WebRTC metrics, the natural next question is “what are the...

( read )

Tags: WebRTC, Contact Centers, WebRTC Monitoring

If you’re using WebRTC to connect agents with your contact center as a service (CCaaS) provider, you’re probably investigating...

( read )

Tags: Contact Centers, WebRTC Monitoring, Smart Connectivity Test

Problems in the WebRTC media pipeline can affect the quality of experience (QoE) for users of a real time communications...

( read )

Tags: VoIP, QoE

Attention Twilio Flex customers: the Monitoring and Analytics service now supports Twilio Flex cloud contact...

( read )

Tags: Contact Centers

Every day, someone asks me “exactly how much does a WebRTC monitoring solution cost?” This is a tough question to answer given...

( read )

Delay and jitter are naturally tied to each other, but they are not the same. Delay is a significant metric in networking...

( read )

Tags: Real-time Communications, Networking

In its inception, WebRTC was designed to be a peer-to-peer communication technology. This means that the majority of...

( read )

Tags: WebRTC, MCU, P2P,

Each year, getting started with WebRTC is easier (and cheaper), however, decisions made at the start of your project still...

( read )

Tags: WebRTC

One major issue with end-to-end communication between pairs of endpoints is that, in many cases, those endpoints do not...

( read )

Tags: WebRTC, Networking, TURN

The Secure Real-time Transport Protocol (SRTP) is a security framework that extends the Real-time Transport Protocol (RTP)...

( read )

Tags: Real-time Communications, WebRTC

Download Instantaneous Answers: How Uses Artificial Intelligence to Improve Communications

Artificial Intelligence is changing the way we build, manage and troubleshoot real-time communications services. It is reducing countless man-hours of data analysis to simple AI-driven notifications that help you deliver better user experiences.This white paper describes the AI architecture and capabilities built into the monitoring and analysis service.