Check out our Amazon Connect solution! Learn More

Web Real-time Communications (WebRTC) Blog

Articles on interesting real-time communications topics and challenges.

callstats was acquired by 8x8 earlier this year, and since the summer the support and deployment teams are using callstats to...

( read )

Tags:, WebRTC Monitoring, dashboard

On 01 February 2021, callstats will deprecate the use of non-promise getStats(). This will notably stop the collection of goog-

( read )

Tags: REST API, psa

callstats added new identifiers to better tag your users in a call.

The integration steps are backwards compatible and these ...

( read )

Tags: Customer Support, REST API

Amazon released a version 2 of Amazon Connect, callstats now supports all the additional CCP features, your agents can manage...

( read )

Tags: WebRTC, Amazon Connect

In the last 6 months, real-time video and audio calling usage has increased many folds. Many more endusers are working from...

( read )

Tags: WebRTC, Smart Connectivity Test, QoE

The scale at which we operate at callstats grew 30x during the lockdown, which meant that callstats infrastructure required an...

( read )

Tags: infrastructure, storage, data pipeline

When your network is terrible it causes annoying artefacts in the audio and video rendering. Typically, measured by packet...

( read )

Tags: WebRTC, getStats API, QoE

Verbling is a San Francisco based language education company, that connects language teachers with students in an online...

( read )

During this year, millions of people around the world have been experiencing an unprecedented change in their daily routines...

( read )

Tags: Networking, WebRTC Event, WebRTC Metrics Report,

We are excited to announce our first unified product with 8x8 -- “Analytics for Meetings”. This integration enables IT...

( read )

Tags:, 8x8

Delay and jitter are naturally tied to each other, but they are not the same. Delay is a significant metric in networking...

( read )

Tags: Real-time Communications, Networking

One major issue with end-to-end communication between pairs of endpoints is that, in many cases, those endpoints do not...

( read )

Tags: WebRTC, Networking, TURN

In its inception, WebRTC was designed to be a peer-to-peer communication technology. This means that the majority of...

( read )

Tags: WebRTC, MCU, P2P,

Each year, getting started with WebRTC is easier (and cheaper), however, decisions made at the start of your project still...

( read )

Tags: WebRTC

The Secure Real-time Transport Protocol (SRTP) is a security framework that extends the Real-time Transport Protocol (RTP)...

( read )

Tags: Real-time Communications, WebRTC

Download Instantaneous Answers: How Uses Artificial Intelligence to Improve Communications

Artificial Intelligence is changing the way we build, manage and troubleshoot real-time communications services. It is reducing countless man-hours of data analysis to simple AI-driven notifications that help you deliver better user experiences.This white paper describes the AI architecture and capabilities built into the monitoring and analysis service.