Web Real-time Communications (WebRTC) Blog

Articles on interesting real-time communications topics and challenges.

This year has brought us many exciting new updates as a company. We focused on improving three things to bring us together...


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Tags: callstats.io

WebRTC is already making waves in contact center technology. We have seen how, using WebRTC, developers can improve call...


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Tags: Amazon Connect, Contact Centers, Infographic

WebRTC is expanding into a lot of new verticals. Just a few weeks ago, the W3C released new use cases for WebRTC-NV in the...


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Tags: WebRTC, WebRTC Verticals

Whether you’re evaluating network providers for a new call center location or would like to troubleshoot call quality...


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Tags: Real-time Communications, WebRTC, Amazon Connect,

The WebRTC Working Group released the First Public Working Draft of a set of use cases motivating the development of WebRTC...


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Tags: WebRTC, WebRTC Verticals, W3C,

Bots are changing the way users interact with the Internet to gather information and communicate with businesses and...


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Tags: Real-time Communications, WebRTC Verticals, Amazon Connect,

Banking and insurance are among the world’s most important industries. The two are inextricably linked, as they track and...


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Tags: WebRTC, WebRTC Verticals, WebRTC Use Cases

 Earlier this month, we introduced AI notifications, our AI-powered analytics. The callstats.io AI system automatically...


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Tags: Artificial Intelligence, callstats.io

We are very excited to announce the release of our latest white paper: Instantaneous Answers: How callstats.io Uses AI to...


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Tags: Artificial Intelligence, callstats.io

When businesses need to offer a point of contact for their customers to get service and support, today’s best choice is an...


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Tags: WebRTC, WebRTC Verticals, Amazon Connect,

Delay and jitter are naturally tied to each other, but they are not the same. Delay is a significant metric in networking...


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Tags: Real-time Communications, Networking

One major issue with end-to-end communication between pairs of endpoints is that, in many cases, those endpoints do not...


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Tags: WebRTC, Networking, TURN

Each year, getting started with WebRTC is easier (and cheaper), however, decisions made at the start of your project still...


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Tags: WebRTC

The Secure Real-time Transport Protocol (SRTP) is a security framework that extends the Real-time Transport Protocol (RTP)...


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Tags: Real-time Communications, WebRTC

WebRTC is an HTML5 API defined in the W3C that supports plugin-free video and audio calls between browsers. WebRTC traffic is...


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Tags: WebRTC, getStats API

Download Instantaneous Answers: How callstats.io Uses Artificial Intelligence to Improve Communications

Artificial Intelligence is changing the way we build, manage and troubleshoot real-time communications services. It is reducing countless man-hours of data analysis to simple AI-driven notifications that help you deliver better user experiences.This white paper describes the AI architecture and capabilities built into the callstats.io monitoring and analysis service.

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